craigslist | technical support jobs in baltimore http://baltimore.en.craigslist.org/tch/ en-us Copyright &copy; 2009 craigslist, inc. webmaster@craigslist.org webmaster@craigslist.org http://baltimore.en.craigslist.org/tch// craigslist | technical support jobs in baltimore Collection 2009-12-15T20:40:49-08:00 4 hourly <![CDATA[Junior IT Support opportunity (Owings Mills MD)]]> http://baltimore.craigslist.org/tch/1511697253.html
Owings Mills, MD

1+ yr. contract



Looking for a junior resource that has about 6month to a year of support experience working in an IT environment



Description:

This position will provide support for a team of Corporate Services Analysts. The candidate will be trained on an in-house basis on systems that they will be using.

Skill set:

- 6 months to 1 yr of experience in an IT support role

(candidates with over 3 years of IT experience will not be considered)

- Excellent communications skills

- Knowledge of Microsoft office -

- Good organizational skills

-Must be Friendly, outgoing, and have experience supporting IT professionals on the phone

]]> 2009-12-15T16:31:29-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1511697253.html text 2009-12-15T16:31:29-05:00 <![CDATA[Desktop Support Representative (Westminster, MD)]]> http://baltimore.craigslist.org/tch/1511681989.html http://www.corporatebrokers.com/apply.asp?JobID=1291


Our client, a premier Information Technology Integrator serving the Mid-Atlantic region, is seeking experienced Technical Support candidates to support end-users as part of a large scale migration project in Carroll County, MD. Our client has built a strong reputation focusing on the business needs of their customers and providing the highest level of customer service in the industry. Their core business areas include Network Engineering, Network Monitoring and Operations, Network Security and Systems Support. Candidates should be capable of the following:

Duties and Responsibilities:

•Support and troubleshoot any end use issues as part migration from Novell to Windows 2008 Server & Exchange 2008.
•Support Windows XP Desktop environment.
•Support of Microsoft Office Suite.
•Experience using Active Directory.
•Position may require candidates to visiting various school sites in Carroll County, MD to ensure timely completion of customer’s needs.
•Supporting end-users to ensure effective use of computer hardware and software
•Working with other Desktop Technician(s) and other school personnel to resolve technical problems

Qualifications:

•2-3 years of experience of Supporting Microsoft environments.
•Strong technical proficiencies with Active Directory, Microsoft XP and Microsoft Office. Experience with Novell is strongly desired
•Bachelor’s Degree in Computer Science, Information Systems or related fields is preferred

**All candidates will be required to pass a Criminal Background Check, National Sex Offender Registry Check and Drug Screen**

TO BE CONSIDERED FOR THIS POSITION PLEASE ENTER YOUR APPLICATION BY CLICKING THE FOLLOWING LINK: http://www.corporatebrokers.com/apply.asp?JobID=1291

]]> 2009-12-15T16:22:02-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1511681989.html text 2009-12-15T16:22:02-05:00 <![CDATA[Desk Top support (Baltimore )]]> http://baltimore.craigslist.org/tch/1511666028.html Job Description:
• Diagnosing and resolving computer hardware and software problems.
• Providing hands-on technical support to around 300 clients operating in Windows 2000/XP Environments on two different floors at same location.
• Providing occasional phone support to remote users.
• Hardware setup and configuration.
Two Technicians would be Responsible to monitor all 300 Xp workstations all the times during working shift. (9Am - 5 Pm Mon-Fri). Keep all machines up and running, and handling all issues from physical connection to application errors. Please attach resumes in word format.


Requirements:
• 2-3 years of hands on Tech support experience. Desk tops, XP, Ms Office, Soft phones etc.
• Great communication skills (Verbal, and written).
• A+, Net+, MCSE, or Associate degree in computer field.
Knowledge of soft phones basic Active Directory is a plus.

This position is a full time 6 months contract to a possible permanent position. We are not offering any benefit during the contract period.

]]> 2009-12-15T16:12:44-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1511666028.html text 2009-12-15T16:12:44-05:00 <![CDATA[LMR PSMR Engineer Maryland Up to 150K (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1511586219.html • You will be the in house LMR SME Engineer for a premier global company.
• You will be designing and implementing complex Public Safety IP Based radio systems according to scope, schedule, and budget.

What you need to qualify:
• 8 plus years current LMR/RF Engineering Experience (Note: This is not a Wireless position)
• 800 Megahertz experience –Public Safety Communication Systems
• Experience in P 25 Trunked Radio Systems
• 5-10 Years experience in radio system design and implementation
• Experience in large scale LMR Settings and RF System settings.
• Must be a US citizen
• Must have at least a Bachelor’s degree in a technical discipline
• Able to pass a background check.

Considered Huge Pluses:
• Trunked Radio System experience including IP Networks, Microwave RF Subsystems, and or peripheral systems
• Experience in WLAN Dispatch Centers and VoIP
• Master’s degree plus all of the above will get you an immediate interview!

Some Notes/Details about our Client:
• Awesome client prefers local candidates to the Maryland area, but will consider DC and VA area candidates as well as others.
• If any candidate possesses the ideal skill set outside of these geographic areas, the client may offer relocation assistance.
• They may even offer this position as a Virtual Traveling position where a candidate would dispatch from home IF the candidate is stellar and fits the ideal criteria for this job.

What’s in it For You:
• Amazing benefits that begin on your first day including Medical coverage
• Several serious 401k plans
• Flexible wok schedule
• Tuition reimbursement and more!

Qualified Applicants need only apply. Please send your word formatted resume ATTN: Kimberly Cole to jobs@net-telsearch.com . Please include the job title on the subject line. Please no third party Recruiters!]]> 2009-12-15T15:27:27-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1511586219.html text 2009-12-15T15:27:27-05:00 <![CDATA[Lead AV and Videoconferencing System Installer/Field Engineer - $60K (MD/DC)]]> http://baltimore.craigslist.org/tch/1511151996.html Comm Link Inc., a privately owned AV and videoconferencing service organization based in Hunt Valley, MD, is currently seeking an experienced full-time individual for an East Coast Field Engineer position.

ABOUT THE COMPANY:
Comm Link Inc. specializes in design, integration, and installation of audiovisual, video, audio and “VTC” videoconferencing systems used for Corporate Board Rooms, Conference Centers, Training/ Communications Facilities, Security Operation Centers, Military Command Centers, Government Communications and Education, Distance Learning for Educational Institutions, Telemedicine and the like.
Since the foundation of the company in 2004, we have integrated, installed, and designed thousands of systems, doing installations in 40+ states. So far, we’ve heavily concentrated primarily in the Mid-Atlantic & North East corridor, and now recently expanded to the West Coast as well!

GENERAL DESCRIPTION:
Applicant should have at least 2 years of experience working in the custom AV & VTC integration field, and performing installations with AMX, CRESTRON, & EXTRON control systems. Ability to lead an installation and work with standard audio-visual engineering drawing package, as well as pull and fully terminate cables (solder & crimping, etc) are required. Experience mounting and installing ceiling projectors & screens, wall mounted plasmas, ceiling speakers, equipment rack wiring, Videoconferencing Codec installation and most general audio visual field devices is expected.
A successful applicant must possess good overall problem solving & troubleshooting skills, and be capable to interact with customers, electricians, general contractors as well as have a neat/professional appearance. CEDIA, CTS, CTS-I, Polycom, Tandberg, or Extron certifications are a plus.

ESSENTIAL DUTIES:
Installation of all types of commercial AV & VTC Equipment: LCD projectors, plasmas, sound systems, projection screens and CCTV systems, and more. The majority of the work is performed offsite at commercial and government accounts.
- Installation of the AV & Videoconferencing systems at the client’s facilities
- Installation, servicing & adjusting professional video & audio equipment
- 50%+ travel is involved, thus a successful candidate must live within a 30 mile radius of a major airport
- Travel in the local area (Mid-Atlantic) as well as regional areas (Northeast) are a MUST!

EXPERIENCE AND SKILLS:
• MUST have at least 2 years of commercial or residential audio-visual & videoconferencing (VTC) installation experience
• MUST have a computer
• Hands on mechanical aptitude and soldering skills
• Understanding of low voltage systems for audio, video, control and CCTV
• Knowledge of Videoconferencing (Polycom, Tandberg) and Control systems (AMX, Crestron, Extron)
• Candidate must be able to read and follow blueprints, schematics, technical manuals and be capable of making changes in the field (on-site)
• Good communication skills and customer service attitude
• Ability to lift heavy equipment, as needed
• High school diploma
• AA or BA College Degree is preferred
• Valid driver’s license with a clean driving record, auto insurance, and MUST have a vehicle
• Enjoy working in a variety of locations on very exciting projects
• Neat and professional appearance
• Must have hand/power and standard AV tools (negotiable)

This position includes a competitive salary with bonuses ($35k-$60k) depending on skill set, experience & certification level.

To apply, please send:
1) a cover letter explaining your specific experience in the AV and videoconferencing industry, with sample projects attached (if available) as well as salary requirements, and
2) your current resume,

to jobs@commlink.us, include “Lead Field Engineer – Baltimore, MD/DC ” in the Subject line.

PLEASE NOTE: Applicants who fail to submit either one of the requirements (cover letter, salary requirements, or resume) will automatically be disqualified from consideration.
]]> 2009-12-15T11:46:51-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1511151996.html text 2009-12-15T11:46:51-05:00 <![CDATA[Junior Technician (Washington, DC)]]> http://baltimore.craigslist.org/tch/1510012588.html
Main Job Responsibilities:

-Install and Quality Control PCs out in the field every day, ensuring higher level technical, installation, and configuration issues are resolved, and user questions are answered at the user location
-Install and configure optional applications and user configurations
-Visit users the day after they have received PC replacements, to answer and resolved issues.
-Move excess from user location to the staging area
-Receive, unbox, and set up equipment from the staging area
-Relocate user equipment from one location to another location
-Perform baseline installation on systems
-Test applications and drivers to ensure smooth deployment of systems
-Go out in the field on deployments to ensure higher level technical, installation and configuration issues are resolved and that user questions are answered at the user location.

Requirements
1. Must have knowledge of and skill in hardware deployment
2. Experience in monitoring adequacy and soundness of all assigned tasks to ensure compliance with McNeil’s service level agreements.
3. Experience in good customer service skills when interacting with clients and end users.
4. A+ Certification
5. Experience in Microsoft XP, 2007
6. General networking protocol trouble shooting]]> 2009-12-14T15:51:47-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1510012588.html text 2009-12-14T15:51:47-05:00 <![CDATA[ELECTRONICS TECHNICIAN (EAST BALTIMORE/HIGHLANDTOWN AREA)]]> http://baltimore.craigslist.org/tch/1509923025.html If interested please email at daverogers46@yahoo.com]]> 2009-12-14T15:05:19-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1509923025.html text 2009-12-14T15:05:19-05:00 <![CDATA[Senior Service Technician (Columbia, MD)]]> http://baltimore.craigslist.org/tch/1509917182.html Capitol Office Solutions (COS) is a subsidiary of Xerox Corporation. We are the elite sales and service provider of office technology solutions and partner with key industry leaders including Xerox, Canon, Kyocera, Hewlett Packard and Konica Minolta. We\\\'re headquartered in Columbia, MD and have offices in Washington D.C., Tyson\\\'s Corner, and Winchester, VA. We\\\'re a locally run company trusted by the region\\\'s businesses since 1976. Our decentralized management philosophy allows for very responsive and personalized customer service and support. We offer extensive product, service and sales training, very competitive benefits and compensation package, a positive working environment with an excellent opportunity for advancement.

Responsibilities:

•· Repair and perform preventative maintenance on the full line of black and white and production color digital copiers, faxes, printers or scanners.

•· Establish and maintain a professional relationship with each individual customer.

•· Will be assigned to and is responsible for an individual territory.

•· Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others.

•· Will provide support to the Capitol Office Solutions Sales Department ensuring complete customer satisfaction.

Qualifications:

•· High School diploma or equivalent and 5-10+ years copier service or industry related experience. Associates degree preferred.

•· Strong customer service skills.

•· Strong relationship management skills with customers and personnel within the organization required.

•· Strong organizational skills and ability to use troubleshoot digital copiers required.

•· Strong computer/networking skills required.

•· Ability to work evening and weekend hours during peak periods.

•· Must have strong ethics and work as an effective, collaborative team member.

Physical Demands/Working Conditions:

•· Ability to work under stress/pressure to meet deadlines and financial objectives.

•· Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice..

•· Valid driver\\\'s license and minimal level of auto insurance coverage required.

Contact us directly:

Juanita at (240) 508-4904,

http://www.capitolofficesolutions.com/

Check out my LinkedIn profile to learn more at http://www.linkedin.com/in/work4xerox

We are an Equal Opportunity Employer

For more information, or to apply now, you must go to the website below. Please do not email your resume to us as we only accept applications through our website. http://capitolofficesolutions.iapplicants.com/ViewJob-53709.html ]]> 2009-12-14T15:02:19-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1509917182.html text 2009-12-14T15:02:19-05:00 <![CDATA[Level 1 Help Desk Support Specialist (Woodlawn)]]> http://baltimore.craigslist.org/tch/1509423609.html

***Must be able to pass a Government background investigation***


Job Description:
· Provide technical software, hardware and network problem resolution
· Perform question/problem diagnosis in a call center environment
· Handel password resets, email requests, Web requests and direct requests for Help Desk support
· Document, research, identify and attempt to solve all technical problems on initial call
· Document and track support activity and clearly communicate technical solutions in a user friendly professional manner

Education:
· Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education

Required Skills:
· Ability to demonstrate excellent written and oral communication skills, and strong customer service experience
· Experience with Windows 2000 / XP, and MS Office 2007, including supporting Outlook messaging issues
· Strong phone skills

Desired Skills:
· A+, Net+, MCP, and MOUS Certification preferred
· Experience working with Trouble Ticket Tracking Systems (i.e. Remedy, Track-IT, HEAT, Magic)
]]> 2009-12-14T11:03:10-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1509423609.html text 2009-12-14T11:03:10-05:00 <![CDATA[Home Healthcare Technical office Openings (Baltimore)]]> http://baltimore.craigslist.org/tch/1509168636.html We are in need of 3 technical support professionals to fill positions for our Baltimore office.  Previous technical experience is a plus.

Inquire at http://dignith-healthcare.org

]]> 2009-12-14T07:13:06-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1509168636.html text 2009-12-14T07:13:06-05:00 <![CDATA[Software Technical Support Rep (Home Office)]]> http://baltimore.craigslist.org/tch/1509032627.html  

Software Technical Support Representative

About Maintenance Connection

Maintenance Connection provides Facility Maintenance and Asset Management Software (Browser-Based CMMS) to organizations worldwide. Our unique blend of technology and personalized service is a critical component of our client satisfaction. Our attention to service is evident in the people we hire, the systems we develop and the way we interact with our clients.  For more information, please visit www.maintenanceconnection.com.

About the Opportunity

We are searching for an expert Support Representative. This person will focus their day around solving inbound software issues for our core CMMS application. A proactive,  high-energy person is desired to provide service excellence to our customers. This role will be a home office position, so being self-motivated is a key characteristic for success with this position. Person will report to Client Services Manager, and will be expected to produce professional and quality results.

Requirements:

  •  Full-time availability between 8am-5pm Eastern time

  • Business software troubleshooting experience including the ability to quickly identify a problem and follow it through to resolution in a timely manner

  • Excellent written and verbal communication

  •  Strong understanding of Microsoft Office tools – Outlook, Excel, and Word are most commonly used

  •  Microsoft SQL scripting experience required including basic to intermediate select statements,  joins, and updates for database troubleshooting and correction

  •  Self motivated learning style with a drive for consistent improvement

Preferred:

  • Customer managem Customer management tools experience including the ability to efficiently document support incidents, track progress and time allocated, and close with resolution

  • Data migration experience including the ability to effectively map data between databases and prepare spreadsheets for import

  • Technical scope experience including the ability to clarify customer needs and produce a clear and concise documentation

  • Report design and architecture experience including the ability to understand customer requirements and produce concise reports using our proprietary reporting engine

We are eager to bring on a candidate for this position in January 2010. Please submit all inquiries and resumes to jobs@maintenanceconnection.com. Following a formal review of your resume, you may be requested to document explanations for the above Requirements and Preferred characteristics, as well as, produce sample work from prior positions.  We look forward to hearing from you and please expect a 48-72 response time for all inquiries.

]]> 2009-12-14T00:24:32-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1509032627.html text 2009-12-14T00:24:32-05:00 <![CDATA[Full time technicians apply here. (Baltimore)]]> http://baltimore.craigslist.org/tch/1505698224.html At Top Geeks to Go we pride ourselves on the Top service possible. We provide the following services:
Data Backup
Data Recovery
Virus Removal
Networking
Remote services and much more!
What do we expect our of Top Geeks to Go?
Well that is simple all you have to do is have technical experience and Microsoft Certifications! We are looking for the best of the best and our top Geeks all have Microsoft certifications ranging from MCP, MCSA and MCSE. We are looking for you to have these types of Microsoft certifications.
So if you think you are ready to join a company with competitive wages and benefits please email us your resume along with your MCP, MCSA, and MCSE's ID # for verification of your certifications. Thank you.
]]> 2009-12-11T15:13:22-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1505698224.html text 2009-12-11T15:13:22-05:00 <![CDATA[System Administrator (Columbia, MD )]]> http://baltimore.craigslist.org/tch/1505304345.html
We are not an application support porvider, but a small business seeking a system administrator to support our business infrastructure. We are located in Columbia, MD, and offer an exceptional benefits package including, medical, dental, vision, prescription drug plan, 401(k) retirement plan, education assistance, generous vacation leave, and paid life insurance.

General Responsibilities:

• Project Management and Task Priority Management experience.
• Proficient in maintain Microsoft Windows Active Directory, Microsoft Exchange 2007, Microsoft SQL Server, VMware Infrastructure, LAN/WAN/VPN, Linux Application Server, NIS and data back-up and recovery activities.
• Provides network support including installing networked application software, firewalls, user management, access, authentication, and permissions.
• Managing shared resources, installing peripherals, configuring computer labs, and automation script creation.
• Investigates error messages and determines resolution, reinstalls program or replaces hardware/software that are causing errors.
• Installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users.
• Participates in planning and implementation of company wide technology initiatives, procedures and upgrades.
• Monitors local-area (LAN) and wide-area (WAN/VPN) networking, switches, routers, firewalls, security, intrusion detection, data lines, and networking monitoring.
• Maintains documentation of network, and performs administration of the server infrastructure.
• Support employee portal (SharePoint), Bulletin Board, and Wiki.

Required Education and Experience:

• Bachelor’s degree in Computer Science, Information Services, Computer Technology or related field.
• Minimum of 3 years experience maintaining small business infrastructure containing, but not limited to the following applications: Microsoft Windows Active Directory, Microsoft Exchange 2007, Microsoft SQL Server, VMware Infrastructure, LAN/WAN/VPN, Linux Application Server, and NIS.
• Must have Linux or Unix experience.
• Scripting experience required (Perl, Bash, etc.)
• Disaster recovery of all applications.

Required Knowledge, Abilities and Skills:

• Knowledge of Unix/Linux server and workstation administration required.
• Knowledge of hardware and software installation, testing, and operation; knowledge of automating highly diverse company activities.
• Knowledge of the principles of data communications, LAN, firewalls, VPN routing, WAN connectivity in a commercial business environment.
• Provide technical support to all departments connected to the centralized servers and services..
• Strong oral and written communication skills, excellent interpersonal skills and project planning skills.
• Must have the ability to handle multiple priorities at one time and be results oriented.
• Ability to work well both independently and in a team environment.
• Knowledge of a hyper-vision virtual server environment to include troubleshooting virtual machines, and securing virtual environments.


]]> 2009-12-11T11:49:52-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1505304345.html text 2009-12-11T11:49:52-05:00 <![CDATA[C4 Support Specialist (Afghanistan)]]> http://baltimore.craigslist.org/tch/1505159898.html
If interested, please send resume along with a write up of your experience relating to the job description. Due to the amount of resumes I will receive; please DO NOT APPLY if you are not a U.S. Citizen, if you do not have the experience , or your background is not clear.

The C4 Support Specialist must possess technical expertise in systems architecture and network design, and may be called on to participate in and lead design and implementation of technology projects as directed by the J6. The C4 Support Specialist must be capable of providing clear and concise communications to high ranking military leadership in potentially stressful conditions, all while maintaining a professional demeanor. The C4 Support Specialist may be required to attend regular local meetings to keep all interested parties apprised of network and communications/data systems changes, improvements, and project progress as is deemed necessary by the J6 Director or the COR.

The C4 Support Specialist is required to possess an understanding in IP systems, telephony, desktop/server computing and military C2 systems. The C4 Support Specialist will support the installation and maintenance of wiring, including, but not limited to copper (network and telephony), fiber optic, and coaxial cabling inside of the RC buildings, and outside wiring plant for the compound. The C4 Support Specialist must have an extensive background in commercial telephony switching support, and significant experience with secure telephony technologies in use throughout the CJOA. These include, but are not limited to: RedCom IGX telephone switches, KG-84, KIV-7A, and KIV-19 Encryptors. The C4 Support Specialist must also possess a working knowledge of IP communication and troubleshooting as providing these services for the US forces infrastructure is considered part of routine daily function.

The C4 Support Specialist must have strong credentials in IP network routing, switching, security and telephony and be capable of applying those skill sets to newly fielded DoD systems in support of the warfighter. The C4 Support Specialist will be responsible for regular maintenance of all RC-X owned C4 equipment including routers, switches, firewalls, encryptors, radios, PCs, and servers.
The C4 Support Specialist will be responsible for supporting the installation, inspection, repair and maintenance of all current Audio and Visual Systems residing in RC-X owned buildings. The C4 Support Specialist will troubleshoot and correct deficiencies and related problems pertaining to A/V systems within the USFOR-A South area of responsibilities. The maintenance and deficiency correction will include, but is not limited to, on site repairs to A/V equipment, fabrication of A/V cables for replacing bad cables and for unforeseen A/V and communications requirements and validation of systems being re-fielded.

The C4 Support Specialist is responsible for operation of Video Teleconference (VTC) equipment. Experience with Tandberg 1000 and 1700 Desktop VTC Units is essential for the successful support of the Video Teleconferencing C2 systems. The C4 Support Specialist will also be responsible for coordinating with the J6 to facilitate the return of all items under warranty to their appropriate repair facility, as well as, the re-shipment and reintegration of said equipment back to its originating location.

The C4 Support Specialist will provide high-tier desktop support, PC maintenance and server administration. The C4 Support Specialist will perform workstation connections, configuration, integration, and testing. The C4 Support Specialist must have a working knowledge of IP networking and an in depth knowledge of Microsoft Active Directory. The C4 Support Specialist performs preventive maintenance for hardware and software such as equipment cleaning and vacuuming, cable/connection inspection, software virus protection, and configuration integrity.

The C4 Support Specialist must have an extensive background in operation, installation and maintenance of high frequency (HF), very high frequency (VHF), and ultra high frequency (UHF) radio systems. The C4 Support Specialist must be capable of erecting and maintaining the associated antenna systems with the arch radio. The C4 Support Specialist will be capable of using an encryption fill device to update COMSEC as required. Additionally, any COMSEC must be stored in accordance with regulations and be destroyed per guidance from the J6. Ability to work in a team environment and a working knowledge of the overall mission is required for the success of the C4
]]> 2009-12-11T10:26:45-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1505159898.html text 2009-12-11T10:26:45-05:00 <![CDATA[NEED 1G IPOD TOUCH MIC EXPERT (COLUMBIA)]]> http://baltimore.craigslist.org/tch/1504669750.html to make it work with a mic but NOTHING has worked. I need a 1G Expert to help me. Pay is negotiable.]]> 2009-12-10T21:12:51-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1504669750.html text 2009-12-10T21:12:51-05:00 <![CDATA[Field Service Technician (Gaithersburg & Cockeysville area)]]> http://baltimore.craigslist.org/tch/1504465585.html
The best candidate would be individuals who are interested in long-range career growth and have the strategic ability to plan for their professional futures. Our field service technicians are based out of their homes and go directly to customer sites for their Dell Warranties repair . You will work with a remote dispatch manager to accomplish the necessary service level of agreements which is required by our clients and the customers. Contractors are encouraged to take responsibility for their own careers. You'll be working with an award-winning team with an impressive track record.

Characteristic Duties and Responsibilities:

Hardware Installation
Laptops and Desktop experience
Field Service experience
Onsite Technical Support
Reliable Transportation
Valid Driver License
Administrative Duties
Time management and Scheduling of Calls

All candidates must be able to pass a background check

]]> 2009-12-10T18:30:17-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1504465585.html text 2009-12-10T18:30:17-05:00 <![CDATA[Help Desk Specialist (Woodlawn)]]> http://baltimore.craigslist.org/tch/1504338701.html


***Must be able to pass a Government background investigation***



Job Description:

- Responsible for resolving technical problems in a call center/help desk environment; utilize expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.

- Provide technical software, hardware and network problem resolution, making an independent decision by performing question/problem diagnosis in a call center environment; other responsibilities will include password resets, e-mail requests, fax, web requests and direct requests for Help Desk support.

- Responsible for documenting, researching, identifying and attempting to solve all technical problems on initial call; document and track support activity and clearly communicate technical solutions in a user friendly professional manner.



Education:

- Bachelors Degree from an accredited college in a related discipline, or equivalent experience/combined education is highly recommended.



Required Technical Skills:

- Ability to demonstrate excellent written and oral communication skills, and strong customer service experience.

- Experience with Windows 2000 / XP, and MS Office 2007, including supporting Outlook messaging issues

- Active Directory and Exchange (basic administration - ads, moves, and changes), VPN Support

- Ability to demonstrate strong phone skills



Desired Technical Skills:

- One or more of the following certifications would be preferred: A+, Net+, MCP, MOUS and CNA.

- Experience working with Trouble Ticket Tracking Systems (i.e. Remedy, Track-IT, HEAT, or Magic) would be a big plus

]]> 2009-12-10T17:05:24-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1504338701.html text 2009-12-10T17:05:24-05:00 <![CDATA[Help Desk Support Technician (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1504224845.html
• Knowledge, Skills and Abilities:

Full working knowledge of MS Windows XP, 2K, NT
Experience with Remote resolution tools a must (VNC)
Network troubleshooting
Hardware troubleshooting and repair
Peripheral setup and troubleshooting
(Blackberry support a plus)

**MUST HAVE**Full working knowledge of Outlook and Office Applications
**MUST BE** able to repair PST/OST files.

Help Desk ticket opening and closing (Remedy)
Desktop support experience

CompTIA A+ certification is a Plus.

Candidate must have Strong leadership, communication and troubleshooting skills and must be a team player.

Any applicant offered the position MUST be able to pass a federal background check and drug screening.

If you feel you are a good candidate and would like to be a part of this project, then send out your resume and we are looking forward to hearing from you.

Please mention which location you are applying for on your email. In this case Baltimore, MD. ]]> 2009-12-10T15:57:16-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1504224845.html text 2009-12-10T15:57:16-05:00 <![CDATA[Satellite Customer Service Tech (Annapolis, MD)]]> http://baltimore.craigslist.org/tch/1503988723.html
Responsibilities-
Position will be reponsible for:
First line support for Swiftlink Opercations Center
Network support to include iDirect, Linkway and SCPC satellite technologies
Equipment support for remote VSAT equipment
Create Metrics reports (customer calls, T1s, RMAs, Incident Reports, etc..)
Rotate from day shift to Night shift

Requirements
2+ years cutomer Service experience
Flexible hours
Night shift rotation required
iDirect experience preferred
VSAT experience preferred
NewPoint M&C experience preferred



Location: Annapolis, MD
Compensation: Market
OK to highlight this job opening for persons with disabilities
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.



]]> 2009-12-10T13:48:14-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1503988723.html text 2009-12-10T13:48:14-05:00 <![CDATA[Integrated Programmer/Webmaster]]> http://baltimore.craigslist.org/tch/1503638013.html This job should be considered as part-time (15 to 20 hrs per week).
Minimum 3 years experience and must provide URL examples of previous projects.
Job Category: Computers-Software, Computers, Internet, E-Commerce Developer
Work Location: Telecommuting and able to travel to meetings near Annapolis, MD.

CharityHelp International (CHI) is an Annapolis, Maryland based 501(c)[3] non-profit organization. We assist individuals and humanitarian groups around the world in utilizing communications services and Internet technologies to increase revenues, improve communications and help ensure long term support for their programs. Our software and technology support program has the potential to connect millions of sponsors to millions of recipients in the developing countries. For more information, see www.charityhelp.org.

Our ideal candidate is an energetic problem solver that will ‘rise to the challenge’ when needed. You need to be a self-motivated, self-directed and diligent worker who can meet deadlines. You will be working with people who are passionate about what they do and will be expected to help make our vision a reality. The work hours are flexible allowing you to work days, evenings or weekends, however, our website and online applications will be your responsibility. You would be responsible for the organization’s innovative, cutting-edge technology both for internal operations and public interface. Your expertise in technology, problem solving, and managing tech-related projects, along with your excellent inter-personal skills, would be the cornerstone of our technology development.

Central to your success is your ability to listen to, and support, our constituency and staff and to translate their needs into technology- and system-based solutions. It is important that you work well with others, are comfortable in working as a team and are prepared to give timely assessments, assistance, and information to both our managing director and board of directors. This position is a telecommuting position. In addition, you must be willing to travel for meetings in Annapolis.

Abilities and Responsibilities:
• Manage the development of existing e-commerce applications written in PHP and MySql. This includes updating our software to utilize the enhanced security features of recent versions of this software language and database.
• Install, customize and configure, and develop PHP web applications as needed
• Integrate our database with our cc processor, Authorize.net
• Evaluate the data security level of our websites and upgrade as necessary.
• Ability to develop and manage a security plan for website and related software including password protection software
• Evaluate data security levels of staff personal computers and recommend improvements as necessary. Install software if necessary. For example, find any root-kit infections on personal computer and then remove them.
• Ability to diagnose and resolve problems with Joomla (website content management software). In addition, familiarity with Joomla extensions and add-ons would be an asset.
• Support and manage existing website and report on trends
• Knowledge of latest ‘Best Practices’ for maintaining/upgrading email reputation, on-line video and audio publishing
• Provide technical assistance to staff, projects and donors
• Available during normal business hours and on call after hours to solve serious problems if they arise
• Ability to evaluate, prioritize and execute multiple tasks under sometimes tight deadlines
• Ability to see the ‘big picture’ of what software is doing and identify areas of improvement
• Ability to listen to, and support, our constituency and staff and to translate their needs into technology- and system-based solutions
• Track customer support requests, identify trends, and develop solutions for repeated customer needs
• Ability to evaluate existing software architecture, investigate alternatives and recommend any needed improvements. For example, review existing email handling software and investigate available alternate software solutions and recommend any changes if needed.
• Ability to oversee the management of website servers and recommend upgrade plan for the organization as the demand for its services grows
• Interact with our online financial transaction service provider to solve problems and initiate improvements
• Lead in the planning and management of all technology-related projects
• Collaborate with staff to identify short- and long-term functional requirements for enhancing program impact
• Liaison with staff of other organizations to integrate components of our website with theirs. For example, create a shared blog to enable users to discuss best ways of combining resources identified in our page at www.charityhelp.org/ladder.
• Other tasks as appropriate

• Technical Qualifications:
• 3 years experience in PHP and web applications
• 2 years experience in MySQL database design and SQL
• 2 years experience in CSS and JavaScript
• Experience with Microsoft Operating Systems
• Experience managing Content Management Server such as joomla
• Experience with in web development
• Experience with web commerce
• Experience with Google AdWords campaigns is a plus
• Knowledge of language(s) other than English is a plus
• Demonstrated knowledge of the above technologies

Qualifications include:
• Good communication skills are paramount
• Maintains attention to detail, completing multiple tasks
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
• Ability to follow directions

Please email your resume and provide URL examples of previous work to: careers2 @ CharityHelp. org .

We appreciate all inquires but –will only be contacting those qualified will be contacted for interviews.



]]> 2009-12-10T10:37:49-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1503638013.html text 2009-12-10T10:37:49-05:00 <![CDATA[Built servers and server racks - Hardware (Glen Burnie Maryland)]]> http://baltimore.craigslist.org/tch/1503500793.html Experience with server hardware. Cabling experience plus
Audio/Visual Technology experience a plus.
Kiosk experience a plus.
3 month contract]]> 2009-12-10T08:46:53-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1503500793.html text 2009-12-10T08:46:53-05:00 <![CDATA[Field Services Coordinator (Timonium)]]> http://baltimore.craigslist.org/tch/1503482749.html
Helion Technologies provides IT support and services to customers through informative consultation and outstanding customer service. Our clients look to us as a trusted business partner and as an outsourced IT department to provide professional solutions through the management of their IT infrastructure, network and PC’s.

In this newly devised role, the Field Service Coordinator’s job is to provide logistical support to technicians in their corresponding markets across the country. The selected candidate will:
• Be responsible for ensuring tickets are ready for escalation, revising appropriate title, location, and other internal information.
• Allocate tickets to appropriate technicians depending on location, route, availability, etc.
• Enhance Helion’s communication between Field personnel and clients.
• Work closely with the Director of Regional Services and Director of Support Services to find ways of improving dispatch protocol, field resources, etc.
• Work with other Directors to manage the company’s fleet of vehicles; registration, tags, titles, emissions, gas purchasing and toll way passes.

This position reports to the Director of Regional Services and is based out of our Baltimore headquarters.

Qualified candidates should possess:
• At least 3-5 years experience in the IT industry; knowledge of ticketing systems, outsourced service models, etc. Technical aptitude is preferred, but not required.
• Previous experience in a logistics, project management, or similar role with deadlines requiring coordinating other departmental personnel.
• High sense of urgency & exceptional customer service over the telephone.

Benefits and Cultural Amenities Include:
• Medical (100% Paid), Dental, Vision Benefit Plans
• 401(k) Profit Sharing Plan
• Health Reimbursement Arrangement
• Regulatory Performance Reviews
• Access to our Gaming and Gym Facilities
• Company sponsored events

To apply:
Visit our website at www.heliontechnologies.com and apply via our “careers” tab. Please indicate position title and salary expectations in the cover letter area.

Helion is an Equal Opportunity Employer ]]> 2009-12-10T08:19:38-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1503482749.html text 2009-12-10T08:19:38-05:00 <![CDATA[Helpdesk Level I $38k (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1502772910.html Required Skills listed below:
Office 2000
VP & Remote Access Tools
Tivoli
Altiris
RSA Knowledge
Remedy
Password Resets
Also must be able to create a PST file and troubleshoot.]]> 2009-12-09T17:01:54-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1502772910.html text 2009-12-09T17:01:54-05:00 <![CDATA[Client Support Specialist (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1502715621.html
Requirements:
• General knowledge of Windows, Mac, and Linux operating systems
• General knowledge of web browsers
• General knowledge of network technologies
• Strong troubleshooting skills
• Strong customer service skills
• Ability to multi-task


Attitude and intelligence are the primary requirements for all jobs, though experience in the testing industry is highly valued. This challenging job will be extremely rewarding for the right candidates.
Successful candidates will be:
• Bright
• Dedicated
• Strong technical experience or aptitude
• Passionate about their work
• Enjoy working in a group environment
• Team player
• Willing to take ownership and responsibility
• Strong initiative and attention to detail
• Strong analytical and problem solving skills
• Excellent written and verbal communications skills

Knowledge and Experience:
• Minimum 2 years of overall IT experience
• Excellent interpersonal and communication skills
• Strong leadership skills a bonus

At ITS, our employees represent a broad spectrum of experience with a common thread; our employees love to make their dreams a reality! Our customers are important to us, and we do what it takes to make them happy. Because of our unique and leading edge software environment, our employees typically experience a dramatic increase in their skills and knowledge as they work at ITS. We believe that work should be fun, and that a successful company needs to nurture their employees. Benefits include competitive salaries, 18 flex days, tuition reimbursement, 401K and more.
]]> 2009-12-09T16:28:04-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1502715621.html text 2009-12-09T16:28:04-05:00 <![CDATA[Desktop and Blackberry support (Glen Burnie MD)]]> http://baltimore.craigslist.org/tch/1502500222.html Dell Certified and at least 1 full year recently supporting BlackBerry BES server console
Secret clearance preferred but not required.
several positions open
4 year college degree preferred
A+ certified
Dell Certified]]> 2009-12-09T14:30:47-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1502500222.html text 2009-12-09T14:30:47-05:00 <![CDATA[Development Assistant/Computer Support Tech (Baltimore)]]> http://baltimore.craigslist.org/tch/1502329336.html Non-profit seeks a Fundraising Assistant/Computer Support Technician to maintain fundraising data base and produce reports and mailings from Raiser’s Edge as well as help with special events logistics. The employee will maintain and update the organization’s website and facebook page. S/he will design and send out mass email alerts as well as design and send out Board of trustees and donor updates.

Candidates for the job must have recently acquired a BS or BA degree with focus on computer science and/or employment experience in computer program maintenance. Experience with Raiser’s Edge, Dreamweaver and/or Social Solutions a plus. The ideal candidate for the job will be hard working and methodical with good communication skills. S/he must be detail oriented.

Health care insurance policy (with deductible), pension after 1 year, and paid time off are part of the benefits of working with ECSM.

If selected for an interview, please bring a project that showcases your use of any of the following: Excel, Dreamweaver, Social Solutions, and or Raiser’s Edge.

By December 31, please send a cover letter, a resume and references to resume@ecsm.org .

EOE
]]> 2009-12-09T13:25:36-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1502329336.html text 2009-12-09T13:25:36-05:00 <![CDATA[Linux System Administrator (SAN ANTONIO, TX)]]> http://baltimore.craigslist.org/tch/1502149611.html List of “100 Best Companies to Work For” in America

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all sizes and kinds globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 2,700 Rackers employed worldwide dedicated to providing customers our premier hosting services.

The Linux Systems Administrator provides technical support and technical consulting for Rackspace customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Linux Server technicians have an extensive knowledge of web hosting technologies of Linux/Unix operating systems, and are able to handle over 90% of all customer issues that may arise.

Responsibilities:

Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must.
Proactively monitor customer trouble tickets.
Ensure that all tickets and phone calls are handled within appropriate service level agreement timeframes.
Escalate tickets as needed
Serve as an escalation point for lower level support technicians.
Participate in rotating on-call schedule as a senior member of customer operations.

Job Requirements:
The Most Competitive Candidate Will Have The Following:

DNS fundamentals, including diagnostics with Unix tools
Network fundamentals, including diagnostics with Unix tools
RedHat Linux experience
FreeBSD 4.x
Sun Solaris 7 and 8
Apache 1.3 and/or 2.0
Sendmail
Qmail & VPopmail
VS-FTPD
OpenSSH daemon and client
Plesk Control Panel
Generating and managing SSL certificates using openssl
3-5+ years experience
RHCE - Certification is a plus, but not required
Degree is a plus, but not required
Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned

If you or you anyone who is interested, please visit www.rackspacecareers.com]]> 2009-12-09T11:28:35-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1502149611.html text 2009-12-09T11:28:35-05:00 <![CDATA[Linux Admin/Scripter (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1501070250.html Location: Baltimore, MD
Terms: Direct Hire
Salary: up to 65K/yr

We are currently looking for a Linux admin/scripter with at least 3 years of experience in the field. The individual should be very compitent with the Linux OS. Needs to have a deep understanding of th OS, its tools, systems and programming languages. Not looking for a programmer but definitely a scripter. Standard work hours Mnday through Friday.

We offer full medical, dental, and vision. Matching 401K after 12 months of employment, paid sick and paid vacation]]> 2009-12-08T15:59:25-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1501070250.html text 2009-12-08T15:59:25-05:00 <![CDATA[Help Desk Technician (Baltimore, MD )]]> http://baltimore.craigslist.org/tch/1501067428.html Location: Baltimore, MD
Terms: Direct HIre
Salary: $35-65K/yr BOE


Our client is the leading provider of high capacity managed Internet hosting services, they currently have an opening for an Level I/II Technical Support Engineer with at least 2 years of experience. We are seeking an intelligent, highly motivated individual that enjoys assisting clients and has a passion for troubleshooting, learning, sharing knowledge, and understands when to escalate technical issues.

A training period of approximately 30 to 60 days is required during which time the candidate must be able to work 9am to 6pm, Monday through Friday. Upon completion of training, this job requires a rotating shift schedule which includes:

Evenings: 1:00PM to 11:00PM
Nights: 11:00PM to 9:00AM
Weekends: 10:00AM to 10:00PM (1st Shift)
10:00PM to 10:00AM (2nd Shift)


This rotating 160 hour per month schedule provides for one full week off and one full week on approximately every 5 weeks.

Responsibilities include:

- Prompt attendance and punctuality
- Ability to learn quickly and effectively
- Monitor nightly backups
- Managing, monitoring, and administration of servers
- Monitoring and responding to system and network alarms and alerts
- Provide Level 1 assistance to customers and staff via phone, chat, and email
- Escalation of critical issues to on call support staff
- Installation of servers
- Maintaining accurate customer records
- Perform other duties as assigned

Requirements:

Proficiency in the use of MS Office Suite, some experience with Windows 2000 and/or 2003; some experience using Linux; must have knowledge of basic Internet protocols and services such as TCP/IP, DNS, SMTP, POP3, FTP, TELNET, PING, SSH, and HTTP/HTTPS; some basic knowledge of and/or the desire to learn web application servers and platforms such as IIS, Apache, ASP, .NET, ColdFusion, PHP, Perl, HTML; ability to explain technical information to both technical and non-technical people.

Excellent verbal and written communication skills are required.

Experience with some of these technologies is a very helpful, but not strictly required. This position requires a combination of customer support and systems administration. We will provide training to the right candidate in order to fulfill all technical aspects required of the position.

Benefits include paid vacation, company matching 401K program after 12 months of employment, and company paid medical/dental.

A pre-employment background check is required. Please reply to this job posting with your resume and salary requirements. Resumes or responses that do not include salary requirements may not be considered.
]]> 2009-12-08T15:59:14-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1501067428.html text 2009-12-08T15:59:14-05:00 <![CDATA[Helpdesk Support Specialist (Hunt Valley)]]> http://baltimore.craigslist.org/tch/1500694535.html
The selected candidate will work on a team providing operational, technical and help desk type support to medical offices.

Responsibilities include:
• Diagnosing and resolving computer hardware and software problems
• Providing telephone technical support to clients operating in Windows 2000/XP Environments
• Monitoring systems, backing up systems, and performing preventative maintenance and routine operational tasks in the medical offices.
• Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failure problems.
• Develop technical plans and procedures.
• Suggest and implement automation to improve and streamline processes
• Hardware setup and configuration.

Position Requirements
Candidates must have 1 or more years of experience in customer service and a working knowledge in operation of computers and related peripherals. The candidates must also have knowledge in the following areas:

• Windows XP Pro troubleshooting
• 1st and 2nd level help desk procedures
• Supporting non-technical end-users
• Basic understanding of networking (TCP/IP, DNS, Etc.)
• Desire to learn new software and technologies
• Ability to multitask
• Ability to communicate effectively within a team environment

Required Non-Technical Skills:

• Excellent Customer Service skills
• Excellent communication (verbal and written)
• Analytical and logical problem resolution
• Organizational and administrative skills


This is a fast paced position, you will have the opportunity to learn and grow. You must be motivated and energetic. If you are the right person you will grow with ZystemsGo and be rewarded for your hard work.
]]> 2009-12-08T12:41:56-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1500694535.html text 2009-12-08T12:41:56-05:00 <![CDATA[Field Service Engineer (1-year contract) (TBD)]]> http://baltimore.craigslist.org/tch/1500362293.html AAI Corporation, an operating unit of Textron Systems, is currently recruiting for a Field Service Engineer. Note: This is a 1-year position with potential for contract extensions. The FSE performs complex engineering, technical analysis and related duties required for the installation, operation, maintenance, modification, and repair of company and customer products and equipment to the customer's satisfaction.

Qualified candidate will have high degree of oral and written communications skills and good supervisory skills with good working knowledge of the system, subsystem, or equipment to which assigned. Will also have the ability to interpret blueprints, schematics, wiring diagrams, and technical documentation; to evaluate, isolate, and repair malfunctions; and to perform electrical, electronic, and mechanical repairs to complex equipment.

Two-year Degree or equivalent in Electronics, Engineering, or related field required. Position typically requires a minimum of six years experience in electronics, engineering, flight simulation, or related military field. Directly related experience with RF test equipment and CREW systems is highly desirable. Recent completion of CRC is also desirable.

Note: Per Department of Defense guidelines, all candidates must be a U.S. citizen with the ability to obtain/maintain a government security clearance.

Our people make a difference! Click here to apply today!

AAI Corporation is an Equal Opportunity Employer. ]]> 2009-12-08T09:20:43-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1500362293.html text 2009-12-08T09:20:43-05:00 <![CDATA[IT Technologist (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1498984607.html
STScI is seeking a talented IT Technologist for assisting Institute staff in effectively using software, with emphasis on assisting Institute astronomers in solving scientific computing problems and in installing and maintaining scientific software packages. Primary responsibility for answering staff questions about application software, including third-party and scientific software. Investigate and troubleshoot software issues reported by Institute staff and provide solutions, to include usage and alternatives. Work with software developers and vendors to document and resolve software problems. Leverage the use of expertise outside of IT Services by effective documentation, communication of common techniques, and maintaining effective relationships with Institute astronomers, software developers, other staff and system administrators. Understand IT Services policies, roadmaps and strategic goals and communicate these effectively to staff.

The successful candidates must have in-depth knowledge of using software tools in a scientific/technical environment including scientific data analysis, collaboration, publishing, office productivity, web, database, and software development; compilation, installation, maintenance, upgrade and licensing of software tools; and astronomical research methods and software, including compilers, scripting languages (e.g. Perl, Python, shell), data analysis packages (e.g. IRAF, IDL) and publishing (e.g. Latex). Working knowledge of Linux, Solaris and Macintosh operating systems and familiarity with Windows operating system required. Proven ability to establish and maintain effective professional working relationships with astronomers, technical staff, management, vendors, etc. Demonstrated leadership skills, effective communication, both verbally and written and the ability to lead a technical team is a must.


Qualified candidates must possess a Bachelor’s Degree in Astronomy, Computer Science, Physics, Math, or related field. Masters or Doctorate is desirable. Five year’s experience with application software support in a scientific or technical environment is required. Experience with astronomical data analysis software is highly desirable.

Substitution of additional relevant education or experience for the stated qualifications may be considered.

STScI offers a highly-competitive, excellent salary and benefits program including comprehensive leave, retirement and education programs as well as a work environment that offers challenges and rewards. Committed to the benefits of diversity, we strongly encourage qualified women and minority candidates to apply. Qualified candidates are requested to complete an on-line application at www.stsci.edu/institute/employment. Applications received by January 29, 2010 will receive full consideration.


Questions regarding this vacancy announcement can be emailed to careers@stsci.edu.
EOE/AA/M/F/D/V

]]> 2009-12-07T16:13:17-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1498984607.html text 2009-12-07T16:13:17-05:00 <![CDATA[Computer Network Services Specialist (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1499434202.html
**Qualified candidates should submit resumes to the attention of Lisa Listwak at lisa.listwak@clovisgroup.com for immediate consideration.**

Computer Network Services (CNS) Specialist II

* Install, configure, and maintain computer hardware and software statewide on the Local and Wide Area Networks (LAN/WAN)

* Integration and maintenance of local and wide area microcomputer and minicomputer networks

* Experience in network cabling, workstations and network client/servers

* Configuring emulation software for mainframe connectivity; relocating and re-imaging; diagnosing, tracing and resolving network connectivity problems

* Strong Experience in the following Network Operating Systems - (Active Diretory / Novell), Microsoft Server, Desktop Operating Systems, Desktop Images, Email Software/Clients (Novell GroupWise), System Backup Software (Syncsort), Antivirus Software/Configurations
(Symantec)

* Experience in Novell Zenworks is a strong plus

* Resolves (trouble-ticket) work orders for diagnosing, tracing, and resolving network connectivity

* Strong communication skills, understanding the issues from the user’s perspective.

* Assist with Enterprise IT Projects implementation, Enterprise
Software Roll-outs, Hardware replacement implementations, Network
Equipment moves and new facilities configurations.

* Installing computer hardware, software, and/or data wiring according to the project's installation requirements

* 25% - 35% travel may be required, although main work site is Baltimore County.
]]> 2009-12-07T16:01:00-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1499434202.html text 2009-12-07T16:01:00-05:00 <![CDATA[level 1 helpdesk agents (owings mills md )]]> http://baltimore.craigslist.org/tch/1499396872.html helpesk agents with 1 to 2 years expereince supporting MS Office 2007,
Active Directory pass word reset, mainframe pass word resets, web portal password resets. sign on resets, and RSA token resets.
Strong knowledge of tracking software and handling tough customers.
]]> 2009-12-07T15:42:32-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1499396872.html text 2009-12-07T15:42:32-05:00 <![CDATA[Jr. Helpdesk-Great Pay (Baltimore)]]> http://baltimore.craigslist.org/tch/1499088142.html
Required Job Skills:



Good work ethics
Professionalism
Good communication & interpersonal skills
$15.00 - $20.00 /Hour
]]> 2009-12-07T13:12:40-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1499088142.html text 2009-12-07T13:12:40-05:00 <![CDATA[Video Technician (Baltimore, Maryland)]]> http://baltimore.craigslist.org/tch/1495269720.html
MediaXstream offers an excellent benefits package including a competitive salary and medical, dental, and vision insurance.

Job Description: This position will provide operational support and network maintenance for video and data transmission services on the MediaXstream digital network.

You will also monitor network elements and alarms in the Television Operations Center (TOC), handle incoming trouble calls, resolve network problems, and work closely with customers, engineering, field technicians, and telecom carriers to resolve service issues.

Qualifications: Must understand digital video transport, including SDI, ASI, encoders, decoders, and routers.

Must be able to isolate and troubleshoot failed equipment, facility issues and other components of the network.

Must be able to think logically, make decisions and solve problems quickly with minimal supervision, in a professional and consistent manner.

At least 3 years of Broadcast, TOC, VOC, or satellite experience required. Computer networking, routing, IP networking and optical networks experience is a plus.

Working Conditions: Shift work with varying schedules in a 24 x 7 Operations Center. Some overtime may be required.

MediaXstream is an equal opportunity employer.

Please submit resume and salary requirements to:
jobs@mediaXstream.tv
]]> 2009-12-04T17:34:57-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1495269720.html text 2009-12-04T17:34:57-05:00 <![CDATA[Senior Systems Engineer (Baltimore)]]> http://baltimore.craigslist.org/tch/1495248572.html
Job Info
We are looking for experienced, intelligent, articulate network engineers who are looking for more just another networking job. Our tag line “Access to data, reliably, efficiently, over time” sets the context in which you carry out your tasks. Look for the big picture and ensure that the ripple effects of the work being done are considered and addressed.

The Senior level Engineering position requires good organizational and project management skills, and supervision and advise our lower level engineers.

Requirements
Bachelor of Science Degree
and
- MCSE
- Six years of experience
or
-Eight+ years of experience

Engineer will manage and supervise network deployments, server implementations, implement backup systems, disaster solutions, power management solutions, establish and support Internet connectivity, PC configuration, PC troubleshooting, and provide general user support.

Expert level knowledge of Windows Servers, Active Directory, Windows 2003/XP, networking workstations in a Windows network environment. Installation and configuration of applications for a network environment.

Structured problem solving skills are essential. Our clients will present you with technical problems and challenges you've never seen before. You won't be expected to know the answer, but you will be expected to find a way to resolve the issues using: your reasoning skills, resources on the web, through support software, and the NBS technical support team. Detailed documentation of services provided and methods used is standard part of work product you will be expected to deliver.

Within NBS, you will enhance network engineering staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.

Excellent analytic skills, reliability, customer service skills, and ability to follow-through are key characteristics we are looking for.

This position requires hands-on experience working with:

* Windows 2003, 2008 server
* Active Directory
* MS Exchange Servers
* Symantec Antivirus
* Backup Exec
* Internet DNS/E-mail/Communication issues
* Workstations

Successful engineers have growth opportunity with larger projects, project management and positions of Lead Engineer and Team Technical Coordinator.

For immediate consideration, please forward:
* your MS Word resume
* with salary expectations
* List the position you are applying for as "Senior Systems Engineer, MCSE"

Tip: An intelligently worded cover letter will ensure that your resume receives appropriate attention.
We are located in Baltimore County, just outside the Baltimore Beltway in Rutherford Business Park ]]> 2009-12-04T17:20:34-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1495248572.html text 2009-12-04T17:20:34-05:00 <![CDATA[Windows Administrator (Secret Clearance) (Baltimore)]]> http://baltimore.craigslist.org/tch/1495233672.html Required Skills:

Bachelor's degree or equivalent work experience required
Strong communication and interpersonal skills
Proficient with Microsoft Windows 2003 Server, Advanced Server edition
Strong knowledge of, WINS, DNS, DHCP
Technical proficiency in hardware and systems software including network topology
Experience implementing third party packages and working with vendors


Desired skills:

Industry certifications MCP/MCSE


Position Description:



The Administrator will be required to deliver support services for both software and hardware for a service oriented support organization. This includes servers, network monitoring applications and network devices which include Cisco Routers, switches and wireless AP's. Essential duties and responsibilities will be to implement networking components and applications, along with supporting Microsoft server systems and software applications; troubleshoot day-to-day software or hardware problems within the server environment; provide installation and support of all software packages required by the business units; forecast and proactively recommend strategic hardware/software upgrades or replacements; recommend and schedule patches and firmware maintenance; maintain and support WINS, DNS and DHCP server; provide tactical and strategic input on overall network planning and related projects; interface with various vendors to coordinate resolution for hardware and software problems.



Position provides daily operations and maintenance of Microsoft systems including Windows 2000/2003 server, SQL Server 2005 Administration, Microsoft IIS, including Website administration, and Network Administration of Cisco routers, switches AP's and VPN remote access.



Also support system planning and network development for Microsoft SQL database design & maintenance, IP address management, operational procedures, Dell PowerEdge servers, configuring & troubleshooting, and support of Cisco Routers, Switches, VPN, and Cisco Wireless.



Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information and must successfully pass a pre-employment drug screening prior to employment.


]]> 2009-12-04T17:11:12-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1495233672.html text 2009-12-04T17:11:12-05:00 <![CDATA[Help Desk / Support Technician (Wash, DC)]]> http://baltimore.craigslist.org/tch/1495194158.html
Put the Job reference number in the subject line.

http://www.ngciglobal.com/web/page.asp?id=413]]> 2009-12-04T16:47:30-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1495194158.html text 2009-12-04T16:47:30-05:00 <![CDATA[Senior Cisco/NOC Engineer (Frederick, MD)]]> http://baltimore.craigslist.org/tch/1495145097.html
Description:
Must have:
1. Strong understanding of OSI and network design
2. Strong CISCO- routers and switches, VoIP experience.
3. Experience with Sniffer tools (client uses: **Net QoS, Netscout, Opsware, HP-bought Opsware...now called: HPNA**, other tools used: Optnet, ace, vantage comparable tools: wireshark, ethereal)
4. Design experience (Architecture experience would be a plus)
5. 5+ years exp as a Sr. Network engineer/consultant
6. Great verbal communications skills (lots of customer facing) & Great written communication (person would be expected to document their findings and report on them)
7. Leader experience- (person needs to be assertive and solution oriented)

Pluses:
1. Perl Scripting+++
1. CISCO certifications
2. Large company exp
3. Banking exp
4. Consulting background (someone who has had to go into an establishment and fix their problems, get their systems fixed and up and running.)

Supervises, guides and provides technical leadership, support and training to other systems engineers. Works with the client to determine specific hardware and system needs. Develops and details hardware and system designs, implements physical structures according to design specifications (builds it). Determines business unit or technical needs for relations, new installations and upgrades; create detailed components, services and configuration specifications and define associated costs. Acts as expert technical resource to engineering team in all phases of the system engineering process. Performs related duties as assigned or requested. Receives general supervision from management.
----------------------------------
-Assists in network tools integration for monitoring & config mgmt systems
-Designs placement of monitoring/collection/replication tools
-Designs placement of embedded monitoring technologies - IPSLA/Netflow/SNMP
-Recommends polling intervals, KPIs, metrics, Performance/ Capacity Reporting
-Performs traffic analysis, impact assessments, application profiling
-Solid verbal and written communication skills required
-Programming & network engineering experience desired
-Experience with NetScout/NetQOS/Opnet desired
-Experience required with performance/capacity analysis &/or system mgmt]]> 2009-12-04T16:18:31-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1495145097.html text 2009-12-04T16:18:31-05:00 <![CDATA[Technician (Baltimore)]]> http://baltimore.craigslist.org/tch/1495058511.html
Position involves system assembly, techinical support, onsite repairs and product installations.

Applicant must have:

Valid Driver's licence
Intermediate computer knowledge
Problem solving skills
Good communication skills
Ability to write brief reports listing progress on technicial support cases

Please send resume to the address listed above.

Please include your salary requirements. ]]> 2009-12-04T15:39:28-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1495058511.html text 2009-12-04T15:39:28-05:00 <![CDATA[Help Desk (Baltimore , MD )]]> http://baltimore.craigslist.org/tch/1494568509.html
Active Directory: Troubleshoot PC Novell 5.1 and Microsoft hardware or software. (network management services) Contractor handles most of the server problems, but there may be instances when the individual will be called to assist in installation of equipment or for the correction of a user problem.
 Dell PCs and laptops, Panasonic laptops, stand-alone and networked printers, standalone and networked scanners, modems. Repair, install, upgrade, or reconfigure any of these items utilized within the agency.
 Must be able to install and properly configure:
A. Desktop O/S: Windows 2000 and/or XP
B. Server O/S: Novell 5.1, Windows 2000/2003 Servers
C. Directory Services: NDS and Active Directory
 Standard Software: Must be proficient in Microsoft Office 2000 and 2003 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software.
 Help Desk: utilizes Computer Associates Unicenter Help Desk software for tracking all service calls. will be moving to a Maximo Service Desk application in early 2009 which is an ITIL based platform. Individual must be proficient in help desk software (opening, documenting, closing, and follow up on service calls).
E-mail/Scheduling: Microsoft Outlook 2003


Work with end users to identify and deliver required PC services.
Liaise with, and provide training and support to, end users and staff on computer operational issues.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receive, log and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Logging software is identified in section 2.6.5.
Monitor and test PC performance and provide PC performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.


 Accurately document, within service and problem ticket system, instances of hardware failure, repair, installation, and removal.
 Construct, install, and test customized configurations based on various platforms and operating systems.
 Schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
 Support development and implementation of new computer projects and new hardware installations.
 Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
 If necessary, liaise with third-party support and PC equipment vendors.
 Provide guidance to junior members of the team as required.
 Attend meetings as requested by the Help Desk Manager.
Other related duties as assigned by the Help Desk Manager
]]> 2009-12-04T11:09:53-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1494568509.html text 2009-12-04T11:09:53-05:00 <![CDATA[Technical Support Specialist (Baltimore)]]> http://baltimore.craigslist.org/tch/1493482798.html We currently have a Technical Support Specialist position available in our Baltimore, MARYLAND Corporate office. This position is located in Baltimore, Maryland-- No relocation.

The Position Requirements are:

Energetic customer service professional who enjoys helping people and solving problems.

The candidate must be:
An excellent listener and diagnostician,
Patient,
A Self-motivated detective or able to seek out information and answers when not readily available,
Willing to go above and beyond to satisfy and help customers while following company procedure,
Able to explain concepts and technical information to customers/clients
And able to work with a team

Duties and Responsibilities

Provide technical telephone support for our customers. Focus areas include technical phone support; call logging, documentation of incidents and incident resolution.
Provide detailed and comprehensive documentation in a support database.
Handle advanced technical support issues
Ensure proper escalation of incidents
Research, analyze and implement procedures for tracking issues as well as resolution of escalated incidents

Requirements

The candidate must have experience excellent verbal and written communication skills, a college degree and complete understanding of technical customer service.
Available position Shifts are either 6am - 3pm with 1hr lunch or 3pm - 12midnight with 1hr lunch. Hourly pay depend on experience! Some on Call will be required due to vacations etc....

If interested in getting your foot in the Technical field and interested in making good money, please submit your resume. Please NOTE: THIS POSITION IS LOCATED IN BALTIMORE MARYLAND - NO RELOCATION


]]> 2009-12-03T15:28:00-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1493482798.html text 2009-12-03T15:28:00-05:00 <![CDATA[Help Desk Technical Professional (Baltimore)]]> http://baltimore.craigslist.org/tch/1493476468.html We currently have a Technical Support Specialist position available in our Baltimore, MARYLAND Corporate office. This position is located in Baltimore, Maryland-- No relocation.

The Position Requirements are:

Energetic customer service professional who enjoys helping people and solving problems.

The candidate must be:
An excellent listener and diagnostician,
Patient,
A Self-motivated detective or able to seek out information and answers when not readily available,
Willing to go above and beyond to satisfy and help customers while following company procedure,
Able to explain concepts and technical information to customers/clients
And able to work with a team

Duties and Responsibilities

Provide technical telephone support for our customers. Focus areas include technical phone support; call logging, documentation of incidents and incident resolution.
Provide detailed and comprehensive documentation in a support database.
Handle advanced technical support issues
Ensure proper escalation of incidents
Research, analyze and implement procedures for tracking issues as well as resolution of escalated incidents

Requirements

The candidate must have experience excellent verbal and written communication skills, a college degree and complete understanding of technical customer service.
Available position Shifts are either 6am - 3pm with 1hr lunch or 3pm - 12midnight with 1hr lunch. Hourly pay depend on experience! Some on Call will be required due to vacations etc....

If interested in getting your foot in the Technical field and interested in making good money, please submit your resume. Please NOTE: THIS POSITION IS LOCATED IN BALTIMORE MARYLAND - NO RELOCATION


]]> 2009-12-03T15:24:18-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1493476468.html text 2009-12-03T15:24:18-05:00 <![CDATA[Get your foot in the Tech Door!!!! (Hunt Valley)]]> http://baltimore.craigslist.org/tch/1493471365.html
IntelliTrack, Inc. is a manufacturer of barcode-based, data collection and mobile productivity software applications for business customers. Our solutions integrate mobile data collection terminals running Windows CE, Pocket PC, and Palm OS to create both batch and real-time data management and tracking applications. Our product line includes IntelliTrack WMS (warehouse management system) as well as modules for fixed assets, stockroom, check in-out, and physical inventory. Based in Hunt Valley, Maryland, IntelliTrack sells its products throughout North America, Europe, and Asia Pacific. More than 12,000 copies of IntelliTrack have been sold worldwide.

Attributes

IntelliTrack is looking for an energetic customer service professional who enjoys helping people and solving problems. The candidate must be:
An excellent listener and diagnostician,
Patient,
A Self-motivated “detective” or able to seek out information and answers when not readily available,
Willing to go above and beyond to satisfy and help customers while following company procedure,
Able to explain concepts and technical information to unskilled computer users,
Able to apply their own methods of organizing information for their own use and retrieval and to work successfully in an unstructured environment,
And able to work with a team

Duties and Responsibilities

The candidate in this position will:

Provide technical telephone support for our customers. Focus areas include technical phone support; call logging, documentation of incidents and incident resolution.
Provide detailed and comprehensive documentation in a support database.
Handle advanced technical support issues
Ensure proper escalation of incidents
Research, analyze and implement procedures for tracking issues as well as resolution of escalated incidents
Support Quality Assurance on product releases
Assist sales team with conference calls and web-based sales demos.
Provide training to end users on all products.

Requirements

The candidate must have experience with Microsoft Access and SQL databases, excellent verbal and written communication skills, a college degree and technical customer service experience.

Please email your cover letter, salary history and resume to HR@intellitrack.net.
]]> 2009-12-03T15:21:29-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1493471365.html text 2009-12-03T15:21:29-05:00 <![CDATA[Printer Technician Needed ASAP (Woodlawn MD)]]> http://baltimore.craigslist.org/tch/1492931439.html
If interested in reply with a copy of your up to date resume that highlights 5 years of printer testing and troubleshooting exp

Thank you,



Position Description:
. Support product requirement specification process.

. Identify critical parameters and subcomponents for testing.

. Design tests and construct detailed test instructions.

. Write test specifications.

. Analyse test results and generate test reports.

. Liaise with external test teams to prepare test specifications.

. Support external test teams during test execution.

. Liaise with external test teams to collect test results and generate test reports.

. Report issues to defect management system.

. Reproduce issues and assist in problem solving.

. Conduct experiments to assist in research or product development.

Skills Requirements:
Essential:

. Require at least 5 years of hands-on test experience in the printer industry

. Require a detailed understanding of testing within the product development process

. Require good communications skills

. Require good analytical skills



Highly Desirable

. Experience with inkjet printer testing

. Experience in working with external parties

. Experience with statistical and reliability methodologies

. Experience in concurrent development environments

. Experience in regulatory compliance or product certification process

Education and Certifications:
Essential:

. At least 5 years of industry experience in a product development environment.



Desirable:

. Bachelor degree in science or engineering.

]]> 2009-12-03T10:29:10-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1492931439.html text 2009-12-03T10:29:10-05:00 <![CDATA[DB2 DBA Needed (Woodlawn)]]> http://baltimore.craigslist.org/tch/1492657575.html
Skills Requirements:
Mainframe DB2 DBA experience - at least 5 years

Prior experience in mainframe application development/design

A strong knowledge of how to read/tune SQL is required

Experience with DB2 utilities

Experience with CA tools

Experience with Omegamon

Excellent written and verbal communication skills

Ability to research problems and provide solutions

May be requested to mentor the client staff

May be required to provide weekend/off-hours support

Education and Certifications:
Requires 10+ years of specific experience with a BA/BS degree

]]> 2009-12-03T01:27:19-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1492657575.html text 2009-12-03T01:27:19-05:00 <![CDATA[Consultant with exp in Printer Technologies (woodlawn)]]> http://baltimore.craigslist.org/tch/1492656649.html

Location: Baltimore MD
Security: Candidate will be processed for a Public Trust Clearance


Position Description:
. Support product requirement specification process.

. Identify critical parameters and subcomponents for testing.

. Design tests and construct detailed test instructions.

. Write test specifications.

. Analyse test results and generate test reports.

. Liaise with external test teams to prepare test specifications.

. Support external test teams during test execution.

. Liaise with external test teams to collect test results and generate test reports.

. Report issues to defect management system.

. Reproduce issues and assist in problem solving.

. Conduct experiments to assist in research or product development.

Skills Requirements:
Essential:

. Require at least 5 years of hands-on test experience in the printer industry

. Require a detailed understanding of testing within the product development process

. Require good communications skills

. Require good analytical skills



Highly Desirable

. Experience with inkjet printer testing

. Experience in working with external parties

. Experience with statistical and reliability methodologies

. Experience in concurrent development environments

. Experience in regulatory compliance or product certification process

Education and Certifications:
Essential:

. At least 5 years of industry experience in a product development environment.



Desirable:

. Bachelor degree in science or engineering.

]]> 2009-12-03T01:25:33-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1492656649.html text 2009-12-03T01:25:33-05:00 <![CDATA[Mainframe Develoeprs Needed (Baltimore (woodlawn))]]> http://baltimore.craigslist.org/tch/1492653997.html Thank you

Mainframe Developer (1)
Location: Baltimore MD
Security: Candidate will be processed for a Public Trust Clearance

Must have extensive background in database design and development, database administration, data warehousing, and other database-related skills.
Strong oral and written communications skills.

Must have ability to:
Direct the development and testing of logical and physical database designs.
Direct the data analysis, database design, normalization, development, installation, and implementation of databases.
Direct the maintenance, monitoring, performance tuning, backup and recovery of databases.
Direct database restructuring activities.
Work without technical oversight or as the leader of a team in a variety of roles as required; work with users and information systems development staff to determine data storage and access requirements.
Defines file organization, indexing methods, and security procedures for specific user applications.
Provide technical expertise and guidance in the design, implementation, operation and maintenance of database management systems.
Perform reviews of logical and physical designs of existing databases and perform tuning to ensure maximum operating efficiency.

Mainframe Developer (2)
Location: Baltimore MD
Security: Candidate will be processed for a Public Trust Clearance
Extensive experience in system software analysis.
Extensive knowledge of COBOL, DB2, SQL, TSO/ISPF, and VSAM. Excellent written and verbal communications skills.
Experience working in a fast pace environment and have the ability to adjust to frequently changing customer requirements.
Ability to work independently or with a team.

Mainframe Developer (3)
Location: Baltimore MD
Security: Candidate will be processed for a Public Trust Clearance

Job skills and requirements:
Experience in IBM z/OS (OS/390/MVS) application development, production control, or job scheduling.
Specific requirements are:
- Technical:
z/OS (IBM mainframe) experience with JCL, TSO, ISPF - Required
Experience developing and maintaining JCL and related entities for application software systems - Required
COBOL and DB2 programming experience to enable analysis of code written by others –

HighlyDesired
o Strong REXX and/or CLIST experience to automate job processing - Highly Desired
o Experience/exposure to Control-M or other mainframe-based job scheduling tools - Highly Desired
o Experience with mainframe-based software configuration management systems such as ENDEVOR - Highly Desired
o Proficiency in Microsoft Word and Excel - Required
o DB2/SQL experience - Required
o Testbase experience - Required
o Metadata Analyzer experience - Required
- General:
o Detail oriented and committed to consistently completing repetitive production-like tasks on-time and error-free - CRITICAL
o Excellent customer relations skills - Required
o Self-starter, highly motivated individual; team player who can adapt to changes in customer requirements - Required
o Excellent written and verbal skills - Required
o Ability to research problems and provide solutions - Required
o Ability to function as technical Work Order Manager - Highly Desired


Mainframe Developer (4)
Location: Baltimore MD
Security: Candidate will be processed for a Public Trust Clearance
Expert-level COBOL and Mainframe knowledge. At least 10 years of mainframe experience. Exposure to Z/OS.
- Full SDLC experience with strong development mainframe skills including detail designs, coding standards and unit test scripts with expected results.
- Experience with TSO/ISPF, ENDEVOR, JCL, and EXPEDITOR. Exposure to InterTest or similar tools.
- The candidate must have experience with CICS, JCL and Utilities.
- VSAM, Easytrieve or analogous.
- Self-starter, highly motivated individual required who can adapt to changes in client requirements.
Excellent communications skills to clearly and effectively convey issues, solutions and other deliverables to SSA counterparts are required
]]> 2009-12-03T01:20:42-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1492653997.html text 2009-12-03T01:20:42-05:00 <![CDATA[Network Admin (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1492194133.html
- TCP/IP & communications protocol
- Troubleshoot multi-vendor network
- Packet Analyzer/Network Mgmt Tools
- Experience with ISP providers / Carriers

Preferred Skills:

- CCNA and or CCNP Certifications
- Highly motivated & team orientated
- Strong analytical skills
- Excellent written and verbal communication


If you are interested and qualified in the position above, please email a word copy of your resume to lasghari@vistechs.com.]]> 2009-12-02T18:32:21-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1492194133.html text 2009-12-02T18:32:21-05:00 <![CDATA[Customer Service Friendly HelpDesk agents (Baltimore MD)]]> http://baltimore.craigslist.org/tch/1491923273.html Experience with Remedy tracking tool a plus.
]]> 2009-12-02T15:49:29-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1491923273.html text 2009-12-02T15:49:29-05:00 <![CDATA[Technician (Arbutus )]]> http://baltimore.craigslist.org/tch/1491702711.html
Position involves system assembly, techinical support, onsite repairs, and product installations

Applicant must have:

Valid Driver's licence
Intermediate computer knowledge
Problem solving skills
Good communication skills
Ability to write brief reports listing progress on technicial support cases]]> 2009-12-02T13:59:31-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1491702711.html text 2009-12-02T13:59:31-05:00 <![CDATA[Help Desk Professional (DC Metro)]]> http://baltimore.craigslist.org/tch/1491360185.html
3-6 month Contract to hire in Washington DC. Hourly pay of $12-$14 W2.

Specific Job Description
1. Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps.
2. Candidates for this position should be excellent communicators with fundamental problem solving and analytical skills, detail orientated and well organized, and have a very strong commitment to client service.
3. Involves use of problem management database and help desk systems. Complete and accurate Incident records are required to include problem triage steps conducted.
4. Must have the ability to work patiently with end users and articulate instruction in a constructive manner.
5. Needs to have knowledge of Windows 2000 Pro Operating System and Windows XP Operating System.
6. Must be able to troubleshoot and resolve minor hardware and software issues. Must be able to perform effectively with little direct supervision.

Required skills
Familiar with ticketing systems and tracking.
Proven experience and demonstrated success in assisting customers with technical issues on Windows based personal computers, associated peripheral devices, network connectivity issues, video teleconferencing, remote access to networks and password resets.
Excellent oral and written communication skills, Strong teamwork, Ability to multi-task, Strong commitment to client service.

Desired skills
A+ Certification, MCP, Network + Certification
IT Service Management tool (ITSM)
Office 2007
]]> 2009-12-02T11:01:09-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1491360185.html text 2009-12-02T11:01:09-05:00 <![CDATA[Print technology specialist (Woodlawn, MD)]]> http://baltimore.craigslist.org/tch/1491180073.html Please forward resume to lzadjura@pointetech.com


Position Description:

• Support product requirement specification process.

• Identify critical parameters and subcomponents for testing.

• Design tests and construct detailed test instructions.

• Write test specifications.

• Analyse test results and generate test reports.

• Liaise with external test teams to prepare test specifications.

• Support external test teams during test execution.

• Liaise with external test teams to collect test results and generate test reports.

• Report issues to defect management system.

• Reproduce issues and assist in problem solving.

• Conduct experiments to assist in research or product development.

Skills Requirements:

Essential:

• Require at least 5 years of hands-on test experience in the printer industry

• Require a detailed understanding of testing within the product development process

• Require good communications skills

• Require good analytical skills



Highly Desirable

• Experience with inkjet printer testing

• Experience in working with external parties

• Experience with statistical and reliability methodologies
]]> 2009-12-02T08:43:06-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1491180073.html text 2009-12-02T08:43:06-05:00 <![CDATA[IT Field Services Coordinator (Timonium)]]> http://baltimore.craigslist.org/tch/1491173028.html
Helion Technologies provides IT support and services to customers through informative consultation and outstanding customer service. Our clients look to us as a trusted business partner and as an outsourced IT department to provide professional solutions through the management of their IT infrastructure, network and PC’s.

In this newly devised role, the Field Service Coordinator’s job is to provide logistical support to technicians in their corresponding markets across the country. The selected candidate will:
• Be responsible for ensuring tickets are ready for escalation, revising appropriate title, location, and other internal information.
• Allocate tickets to appropriate technicians depending on location, route, availability, etc.
• Enhance Helion’s communication between Field personnel and clients.
• Work closely with the Director of Regional Services and Director of Support Services to find ways of improving dispatch protocol, field resources, etc.
• Work with other Directors to manage the company’s fleet of vehicles; registration, tags, titles, emissions, gas purchasing and toll way passes.

This position reports to the Director of Regional Services and is based out of our Baltimore headquarters.

Qualified candidates should possess:
• At least 3-5 years experience in the IT industry; knowledge of ticketing systems, outsourced service models, etc. Technical aptitude is preferred, but not required.
• Previous experience in a logistics, project management, or similar role with deadlines requiring coordinating other departmental personnel.
• High sense of urgency & exceptional customer service over the telephone.

Benefits and Cultural Amenities Include:
• Medical (100% Paid), Dental, Vision Benefit Plans
• 401(k) Profit Sharing Plan
• Health Reimbursement Arrangement
• Regulatory Performance Reviews
• Access to our Gaming and Gym Facilities
• Company sponsored events

To apply:
Visit our website at www.heliontechnologies.com and apply via our “careers” tab. Please indicate position title and salary expectations in the cover letter area.

Helion is an Equal Opportunity Employer ]]> 2009-12-02T08:27:16-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1491173028.html text 2009-12-02T08:27:16-05:00 <![CDATA[Electronic Field Service Technician (Germantown/Gaithersburg, MD)]]> http://baltimore.craigslist.org/tch/1491154484.html -3-5 years of experience with Electronic Equipment, previous Field Tech Work would be best
-Demonstrating familiarity with a broad range of electronic equipment
-Troubleshoots hardware, software, and/or network operating problems
-Fulfills work orders/service calls to install, maintains and/or repairs traffic loops, Cameras, video systems, computer equipment and peripherals.
-DVOM (Digital Volt-Ohm Meter), Oscilloscopes, Amp-Probes and Communication Break-out Boxes
- Maintaining Radar Camera systems for Speed Trap Cameras in Rockville, MD. Keeping them up and running.

PLUSES:
-Video Component, traffic control systems, and radar equipment experience is desired.
-Must be familiar with Logic pulsars and probes, Communication protocol analyzers, LAN Sniffers, Power Quality Monitors and Computer Based Testing (Checkit)

US MILITARY BACKGROUND PREFERRED!!! NAVY, AIR FORCE, ARMY, MARINES

These Field Techs will be supporting all Speed Radar Cameras around residential areas. Their job will be to respond to Work Orders for equipment that needs attention. This person should have a good background in ELECTRONICS, Does not have to be in IT. Any degrees or vocational education will be very helpful.
Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/software at Traffic Equipment site locations.

Please forward resumes to gturner@insightglobal.net and contact Gavin Turner at 703-442-7717]]> 2009-12-02T07:58:49-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1491154484.html text 2009-12-02T07:58:49-05:00 <![CDATA[Helpdesk Technician (Baltimore)]]> http://baltimore.craigslist.org/tch/1490288600.html
Responsibilities:

Monitor all company used software programs and keep them running proficiently.
Update, design, and install office software and network infrastructure.
Keeps office equipment including phones, phone systems, fax machines, copiers, servers, and employee workstations functioning at full capacity.
Respond to emergency calls on down or damaged equipment in a timely manner.
Implement the use and training of new software and hardware.
Oversee and set up new office equipment for optimum usage.
Answer user issues, addressing network concerns, addressing PC problems affecting the performance of company software, and in some cases, fixing databases.
Troubleshooting computer hardware issues, basic technical writing and custom report writing.

Experience:

1-4 years experience---BBA degree
A thorough knowledge of Microsoft Windows 98 through Vista and NT
A thorough knowledge of PC maintenance and configuration
Experience in a PC Network environment with Microsoft
Minor networking experience
Ability to learn a specialized product that is used in a specialized market
SoftPro experience is a plus

We offer a superior benefits package as well as a generous PTO program. Please submit your resume along with salary history.
]]> 2009-12-01T15:45:54-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1490288600.html text 2009-12-01T15:45:54-05:00 <![CDATA[Lending Technology Specialist (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1489872669.html
Responsible for the integration and use of technology and to provide technology support to the Lending Department to improve the efficiency of all lending processes. To integrate the use of other non-core data processor software and hardware into the lending process. Must become proficient in all aspects of the non-core processor’s software and assist in testing, installing and training MECU staff on new functionality offered by the non-core processor. To act as the liaison between the Lending Department and technology vendors. To act as the liaison between the Lending Department and MECU’s Information Technology (IT) Department.

To facilitate the implementation and support of technology issues relating to any LOS (loan application system) utilized by the lending department. To keep up-to-date with the most recent lending upgrades and releases issued by system providers. To assist the Lending Department staff with the development and use of spreadsheets and databases. Proficiency with SQL is required. To provide management with reports of lending activity as scheduled or requested. To coordinate with MECU’s IT Department with testing, installing and supporting various software components. To interact with all lending staff to ensure systems are being utilized accurately and efficiently and seek new and improved technology solutions to manual or outdated processes and technology. To work with MECU’s IT Department and outside vendors to resolve technology problems. To provide documentation for any database, spreadsheet or interface between systems. To act as the Lending Department’s representative on the e-Commerce Committee and the MECU Technology Council. Cross sell other Credit Union products. All other duties as assigned.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience:
Associates Degree (A.A.) or equivalent from a two-year college or technical school and two years related experience or BS Degree in Information Technology from a four year college or equivalent combination of education and experience. Must be proficient in MS Access, MS Excel , SQL and Crystal Reports. Knowledge of various systems used in the Lending Department such as Akcelerant, CUNA Mutual Plug Ins, Dealer Track, Loan Care, Loans PQ, LSI, MISER, and Mortgage BOT preferred.

Other Qualifications:
Must be detail oriented and possess excellent analytical and problem solving skills.
Must be a team player with the ability to establish and maintain effective working relationships with people of diverse backgrounds and cultures.
Must be self-directed, require minimal supervision and willing to work extended hours as requested.

Please apply on-line at www.mecu.com under our Employment Opportunities link.

MECU is an equal opportunity employer.



]]> 2009-12-01T12:34:21-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1489872669.html text 2009-12-01T12:34:21-05:00 <![CDATA[Help Desk Support Specialist (Woodlawn, MD)]]> http://baltimore.craigslist.org/tch/1489902148.html G&B Solutions, Inc. has an opportunity for a Help Desk Support Specialist in Woodlawn, MD. The shift for this position is 9:00am to 5:30pm, Monday through Friday. To apply, please go to:

http://careers.gbsolutionsinc.com/Careers.aspx?adata=dsYYGH0p6sH%2fkaRH3nWbSMZk8GrAOzwYIFCq0YsmOcXyj3ToDi1MEV%2bbIQsIjBU1tz0LzsU%2bRhGvjjAhZQc5Mw%3d%3d


Job Description:

The selected candidate will perform the following activities:

• 1st call problem screening
• Problem documentation
• Problem determination
• Problem diagnosis
• Problem resolution

The selected candidate will provide detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System. Identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. Dispatches all vendor hardware tickets as established by defined priority levels. Maintains performance levels.

Qualifications Required
Job Requirements:

High School Diploma
2+ years of experience in a help desk environment
Experience with MS-Office, SMS 2.0, MS-Outlook, TCP/IP, and Active Directory

Candidates must be eligible for a Public Trust level clearance.

G&B Solutions, Inc., a wholly-owned subsidiary of VSE Corporation, is a high-end Management Consulting and IT Solutions company. We serve as trusted advisors to senior executives across the Federal Government. Our cornerstones are enterprise-wide business and technical architectures, IT security, and IT infrastructure support. We provide flexibility and quality solutions to our customers. Please feel free to visit our website for more information at www.gbsolutionsinc.com.

G&B Solutions, Inc. is an equal opportunity employer. Minorities, females, veterans and persons with disabilities are encouraged to apply.





]]> 2009-12-01T12:28:56-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1489902148.html text 2009-12-01T12:28:56-05:00 <![CDATA[Technical Support (Washington, DC)]]> http://baltimore.craigslist.org/tch/1489643838.html Washington, DC
Contract - 1 year plus

Seeking an Technical Administrative Assistant for all things IT to maintain and administer Office System Foundation for approximately 50 onsite users.

Primary Skills:
-Excellent written and verbal communication skills
-Strong problem solving and critical thinking skills
-Strong MS Office Product User
-Individual drive to analyze a simple or complex situation and quickly start the problem solving process

General Responsibilities:
-Monitor and assist with registering persons needing access to systems, services, or online information resources
-Assist with requesting, specifying, procuring, receiving, and deploying user hardware, software, and other equipment and service
-Lead on inventorying, tracking, assigning, individualizing, and deploying user hardware items (such as laptops, netbooks, personal printers, smartphones, etc)
-Assist with requesting, specifying, procuring, receiving user software items
-Lead on inventorying, tracking, assigning, installing, individualizing, and deploying user software
-Lead on orienting users to user software items (such as Operating Systems, Productivity Packages and Tools. Communications Packages and Tools, Utilities, Graphics Packages, SmartPhones)
-Maintain and individualize approved configurations
-Manage Central and User Data Backup and Archiving
-Diagnose-Repair User Hardware and Software Malfunctions
-Serve as primary first-level support and guide to using custom Virtual Work Environment and related productivity systems
-Coordinate and monitor usage and configuration of remote access and support tools such as LogMeIn and similar
-Maintain liaison with VWE administrators and technicians, and expedite configuration updates as needed
-Support and enhance the online Information Sharing Workspaces (collab1.mchip-net)
-Assist with implementing and maintaining the Operations Information Architecture and Metadata-Libraries-folders]]> 2009-12-01T10:04:01-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1489643838.html text 2009-12-01T10:04:01-05:00 <![CDATA[COMPUTER NETWORK SPECIALIST II (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1489472231.html
Job Title COMPUTER NETWORK SPECIALIST II

Salary $42,632 – $68,250* Grade 17
*Reflects Salary Reduction per Executive Order 01.01.2009.11 – State
Employees Furlough and Temporary Salary Reduction Plan effective 9/23/09

Employer: Maryland Institute For Emergency Medical Services Systems
State of Maryland

Job Location: 653 West Pratt Street, Baltimore, MD 21201

Closing Date: December 7th, 2009

Position overview: Full time permanent position to provide basic network administration, pc support, application support and project management for a 100 user, multi-location Maryland State Agency.

Duties

Basic Network Administration and troubleshooting (25%)
- Administer user network and email accounts including security credentials
- Monitor network and server logs and alerts to find and resolve problems and maintain optimal operations
- Manage patching and upgrading of network operating systems and network infrastructure applications
- Perform network and data backups, assure quality of backups through testing and assist with development and maintenance of data protection policies
- Monitor and measure network performance and manage network tuning.
- Recommend changes to network infrastructure, procedures or policies to improve operations
- Participate in training on network administration and relevant technology issues

PC Support to troubleshoot and resolve PC hardware and software issues (25%)
- Provide user support to issues/problems/questions on MIEMSS systems (network, operating systems and software related)
- Document all incoming calls into a help desk incident database
- Investigate and resolve 90% of all incoming issues within 24 hours, with the remaining 10% being resolved in three working days
- Perform software and systems updates on laptops, servers, and workstations via automated or manual methods

Provision and deploy PCs and laptops to users (20%)
- Determine user requirements
- Provision and deploy PCs and laptops according to service level agreements with users
- Train users on new equipment and configurations
- Provide answers to questions about newly deployed equipment, software and configurations
- Provide documentation to users about newly deployed equipment, software and configurations
- Assist with decommissioning and disposal of obsolete equipment

Project management and project execution of IT infrastructure projects (10%)
- Manage, Plan and execute IT infrastructure projects
- Maintain project documentation
- Lead project meetings and write project meeting agendas and notes
- Manage and maintain appropriate communications with all project stakeholders
- Participate in project management training

Test, implement, and maintain applications for MIEMSS staff. (10%)
- Provide project management, technical support and expertise for application-related projects
- Troubleshoot application performance issues
- Train users on basic application use and maintenance
- Manage patching and upgrading of application software systems
- Coordinate with application vendors for maintenance and support

Perform Inventory and Administrative duties. (10%)
- Maintain inventory of hardware and software licensing owned by MIEMSS
- Maintain records of PC, Laptop and software deployment
- Maintain network documentation
- Assist with maintenance of Disaster Recovery and Continuity of Operations plans
- Develop and maintain the MIEMSS Intranet and content management system
- Other duties as assigned

Required Qualifications
- A Bachelors degree in Computer Science, Business Information Systems or similar fields.
- 3 – 5 years experience working in network support or network administration.
- Ability to operate and maintain and support Windows Server, Microsoft Active Directory, MS Exchange, SharePoint, MS SQL, Windows PC operating systems and Microsoft Office systems.
- (Additional experience or trade school education will be considered in lieu of a bachelor’s degree.)
- Ability to lift and carry for reasonable distance equipment and supplies weighing up to 50 lbs.
- Ability to climb stairs.
- Current valid driver’s license
- Ability to pass a criminal background check and basic security screening
- Ability to provide some night and weekend on-call support work

Desired Qualifications
- Certifications: MCSE, CCNA, A+
- Ability to operate, maintain and support VMware, Cisco switching and routing, WiFi - and Cellular voice and data devices.
- Basic scripting or programming ability in Visual Basic .Net or other programming languages.

Please submit a cover letter and resume by email to: ITJobs@miemss.org or by mail to MIEMSS Personnel, 653 W. Pratt Street, Baltimore, MD 21201

Applications must be received by December 7th, 2009 in order to be considered for this position. ]]> 2009-12-01T05:17:39-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1489472231.html text 2009-12-01T05:17:39-05:00 <![CDATA[Help Desk (Baltimore)]]> http://baltimore.craigslist.org/tch/1488841292.html
-Candidates must have experience troubleshooting and resolving technical, process and procedural problems through the phone, voice mail, email and fax.
-Candidate will have experience documenting, monitoring and closing all assigned task.
-Candidate will have to track all problems assigned to them and follow all instruction provided to them from the administrator. Candidate will follow
Candidates will have experience eliminating redundant issues and help bring technical resolutions to upper management.
Candidates must have great customer skills with administrators and experience following up to close all issues.
Follow all standard operating procedures and track escalated issues.
Work as a team member to close all requests in a timely fashion.
Suggest any changes in protocol to help stream line the help desk procedures.

Qualifications

Candidate will have a minimum of two years hands-on experience with personal computers.
Candidate will be proficiency with Windows 2K, XP, and Novell.
Must have clear communication skills and have patience with all administrators
Excellent problem solving and listening skills
Candidate must have experience to adapting to an ever changing and dynamic environment
Must be a team player
Bilingual is a big plus
]]> 2009-11-30T17:54:22-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1488841292.html text 2009-11-30T17:54:22-05:00 <![CDATA[Tech Support/POS Specialist (Timonium, Maryland)]]> http://baltimore.craigslist.org/tch/1488608735.html
LOCATION: Home Office
DATE: December, 2009
POSITION TITLE: Tech Support/Point of Sale Specialist
DEPT: Customer Service

POSITION SUMMARY:
The Tech Support/Point of Sale Specialist is responsible for solving customer problems with Previews on Windows, Reorders Online and the Website on a daily basis. The Specialist is also responsible for processing customer passwords and serving as a contact between Customer Service and the MIS department. He or she will also be maintaining weekly email lists and a variety of other tech support related tasks on a daily, weekly and monthly basis.
This position will also be responsible for solving customer problems with Retail Management System and Diamond’s add in module on a daily basis. The Specialist will walk retailers through the installation process and assist in the setup of their ComicSuite program. The POS Rep will be responsible for maintaining contact with users about RMS updates and bug reporting. This position reports to Diamond Customer Service Manager- International.

ESSENTIAL FUNCTIONS POS:
• Assist retailer with initial hardware and software set up.
• Maintain accurate support logs of hours worked on machine set up and fielding questions for accurate billing.
• Level 1 problem solving with customers concerning POS and add-ins.
• Assist with internal and external technical issues.
• Field questions about services provided. On call availability may be required.
• Provide assistance to Management with questions on POS, service contracts or hardware.
• Provide assistance to customer service with questions.
• Prepare a weekly summary of all relevant issues, suggestions and complaints.
• Contact customers regarding orders placed through RMS.
• Help test programs before and after roll out to check for errors.
• Attend meetings and provide feedback on future services.
• Help coordinate beta testing of new services and collect and forward feedback.
• Enter data as needed.

ESSENTIAL FUNCTIONS TECH SUPPORT:
Daily:
• Problem solving with customers concerning Previews on Windows, Reorders Online, and the Website.
• Explain to new customers about website and computer services.
• Contact customers concerning problems with Diamond software or webware.
• Respond to Webmaster emails as needed.
• Assist with internal and external technical issues.
• Field questions about services provided on the Consumer and Retailer website.
• Provide assistance to Customer Service with questions on initial orders placed via POW or Web upload.
• Provide assistance to customer service with questions on reorders placed via Reorders Online or Reorders Upload.
• Process passwords daily and send customers FAQ information by email upon their application.
• Process Passwords in to the Password User Manager.
• Compile Deleted Web Reorders daily and call customers as necessary
• Process Users in Reorders Online User Manager on a daily basis.
• Monitor orders daily placed through Reorders Online.
• Answer customer service overflow queue calls when necessary.
• Serve as daily contact point for MIS Department.

Weekly:
• Prepare a weekly summary of all relevant issues, suggestions and complaints.
• Maintain weekly mass email lists and process “no email” requests as well as maintain and control bad email.

Monthly:
• Contact customers regarding status on orders on the Website.
• Test programs before and after duplication to check for errors.
• Convert status one orders the day after the deadline and contact those customers to investigate problems with their uploads.
• Call customers monthly with web posting errors.
• Attend Web meetings and provide feedback on future services.

Occasionally:
• Provide training to Customer Services Representatives on the Website, Previews on Windows, and other Online services.
• Review information pertaining to the Online services and make recommendations on how to clarify a topic or section.
• Contact customers to verify receipt of Online passwords.
• Sort through bad email addresses and contact customers for new addresses.
• Coordinate beta testing of new online or electronic services and collect and forward feedback.
• Train Customer Service Representatives on other programs (Word, Excel, Power Point) as needed.
• Send Special Target mass emails as directed by management.
• Enter data as needed.
• All other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
• Minimum high school degree or equivalent. College preferred.
• One plus years customer service/technical support experience.
• Strong computer skills and data analysis skills a must.
• Two years hardware configuration skills a must (A + certified preferred)
• Experience with SQL and/or Microsoft Access preferred
• Strong attention to detail a must.
• Experience with Microsoft RMS, WINDOWS and Office a must (Excel, Word, Outlook, and Access).
• Sales experience a plus.
• Knowledge of DCD services, policies and systems preferred.
• Industry knowledge.
• Excellent verbal and written communication skills a must.
• Technical writing or manual writing experience a plus
• Retail POS experience preferred.
]]> 2009-11-30T15:49:41-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1488608735.html text 2009-11-30T15:49:41-05:00 <![CDATA[Cable Techs needed (Montgomery/ PG Co)]]> http://baltimore.craigslist.org/tch/1488567510.html Min 2 years install exp, Team player, Truck and ladder, All hand tools, Meter, and CDV certification.

Corey
202.527.4167]]> 2009-11-30T15:29:09-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1488567510.html text 2009-11-30T15:29:09-05:00 <![CDATA[Linux Admin/Scripter (Baltimore, MD )]]> http://baltimore.craigslist.org/tch/1488490420.html Location: Baltimore, MD
Terms: Direct Hire
Salary: up to 65K/yr

We are currently looking for a Linux admin/scripter with at least 3 years of experience in the field. The individual should be very compitent with the Linux OS. Needs to have a deep understanding of th OS, its tools, systems and programming languages. Not looking for a programmer but definitely a scripter. Standard work hours Mnday through Friday.

We offer full medical, dental, and vision. Matching 401K after 12 months of employment, paid sick and paid vacation.

]]> 2009-11-30T14:52:17-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1488490420.html text 2009-11-30T14:52:17-05:00 <![CDATA[Help Desk Technician (Baltimore, MD )]]> http://baltimore.craigslist.org/tch/1488483376.html Location: Baltimore, MD
Terms: Direct HIre
Salary: $35-60K/yr BOE


Our client is the leading provider of high capacity managed Internet hosting services, they currently have an opening for an Level I/II Technical Support Engineer with at least 2 years of experience. We are seeking an intelligent, highly motivated individual that enjoys assisting clients and has a passion for troubleshooting, learning, sharing knowledge, and understands when to escalate technical issues.

A training period of approximately 30 to 60 days is required during which time the candidate must be able to work 9am to 6pm, Monday through Friday. Upon completion of training, this job requires a rotating shift schedule which includes:

Evenings: 1:00PM to 11:00PM
Nights: 11:00PM to 9:00AM
Weekends: 10:00AM to 10:00PM (1st Shift)
10:00PM to 10:00AM (2nd Shift)


This rotating 160 hour per month schedule provides for one full week off and one full week on approximately every 5 weeks.

Responsibilities include:

- Prompt attendance and punctuality
- Ability to learn quickly and effectively
- Monitor nightly backups
- Managing, monitoring, and administration of servers
- Monitoring and responding to system and network alarms and alerts
- Provide Level 1 assistance to customers and staff via phone, chat, and email
- Escalation of critical issues to on call support staff
- Installation of servers
- Maintaining accurate customer records
- Perform other duties as assigned

Requirements:

Proficiency in the use of MS Office Suite, some experience with Windows 2000 and/or 2003; some experience using Linux; must have knowledge of basic Internet protocols and services such as TCP/IP, DNS, SMTP, POP3, FTP, TELNET, PING, SSH, and HTTP/HTTPS; some basic knowledge of and/or the desire to learn web application servers and platforms such as IIS, Apache, ASP, .NET, ColdFusion, PHP, Perl, HTML; ability to explain technical information to both technical and non-technical people.

Excellent verbal and written communication skills are required.

Experience with some of these technologies is a very helpful, but not strictly required. This position requires a combination of customer support and systems administration. We will provide training to the right candidate in order to fulfill all technical aspects required of the position.

Benefits include paid vacation, company matching 401K program after 12 months of employment, and company paid medical/dental.

A pre-employment background check is required. Please reply to this job posting with your resume and salary requirements. Resumes or responses that do not include salary requirements may not be considered.

Location: Baltimore
Compensation: A competitive salary range (based on experience) is being offered, as well as, an excellent benefits package including company fully paid medical insurance (medical, dental, and vision); 401K plan with company matching after 12 months of employment; paid personal time and paid vacation.
]]> 2009-11-30T14:51:44-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1488483376.html text 2009-11-30T14:51:44-05:00 <![CDATA[Helpdesk Technician (801 9th St NW, Washington DC)]]> http://baltimore.craigslist.org/tch/1488014449.html Helpdesk Technician
Location: 801 9th St NW, Washington DC
Clearance: Candidate will be processed for Public Trust and security clearances (US cit./ Green card Only)
Education: BS in Computer Science preferred - can sub additional years of exp for degree
Period of Performance: 1-3 years

Expected Job Duties:
We are seeking a Helpdesk Technician. The technician reports to the IT Operations Manager for daily task, project and personnel needs. Primary responsibilities include:
1) prioritize assigned tasks efficiently and successfully;
2) resolve end-user phone, walk-in and field support requests with a high degree of customer satisfaction;
3) execute the successful completion of computer moves, set up and network account maintenance;
4) ensure compliance with major IT operational processes, policies, and procedures in support of IT standard practices;
5) Provide expert support for MS Office 2007 deployment and servicing.

Required Skills Sets:
• Must have expertise in Office 2007
• 1-3+ years experience with user support in a progressively dynamic IT field.
• Excellent customer service oriented skills.
• Must be able to demonstrate a strong understanding and working knowledge of computer hardware fundamentals, including desktops, notebooks, projectors, printers and other peripherals.
• Must have excellent troubleshooting and analytical skills, specifically with Microsoft desktop operating systems Windows XP and application suites Office 2007, antivirus, wireless, firewall configuration and desktop imaging.
• Must be able to perform Active Directory account maintenance.
• Experience with ticket management systems and escalation.
• May be required to lift computer equipment up to 25lbs.
• Ability to work flexible schedule if needed.
]]> 2009-11-30T11:17:15-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1488014449.html text 2009-11-30T11:17:15-05:00 <![CDATA[ATM Second Line Maintenance Technician (Baltimore)]]> http://baltimore.craigslist.org/tch/1486295876.html
Pendum is the nation's largest independent provider of ATM and branch equipment solutions for national and community banks, credit unions, and off-premise deployers. We are the only national service company that offers an end-to-end solution encompassing ATM hardware, maintenance, cash services, turn-key managed ATM services, and value-added branch services such as teller automation systems and branch coin and cash.

This position will support an area centered around the Baltimore metropolitan area and Baltimore County.

*Drive company vehicle to various ATM or customer locations.
*Be readily available to accept ATM repair calls from the Call Center within service hours.
*Run diagnostics on troubled ATM's
*Perform 2nd line and 1st line mechanical and electronic repairs on various ATM models within service zones.
*Understand ATM error codes and troubleshoot for problems if fix is not apparent.
*Successfully utilize all testing equipment such as a multimeters and communication break out box, etc.
*Perform preventative maintenance on ATM's when applicable.
*Maintain and order car stock for various ATM types within region.
*Must work with ATM owner, bank representative, or subcontractor to solve and report customer ATM issues.
*Communicate with customers in person or via telephone on troubled machines when needed.
*Activate, deactivate, install, and shelve Mas Hamilton locks.
*Diagnose software or communication faults on various ATM's within region.
*Provide on site training for newly hired field technicians.
*Position includes but is not limited to the above responsibilities.

*Minimum 2 years experience in ATM service or related field required.
*Basic PC knowledge and the ability to follow PC applications.
*Comprehensive knowledge of mechanics and mechanical repair.
*Ability to write reports, records, and correspondence.
*Ability to read and understand manuals, repair orders, and technical information.
*Possession of a valid drivers license and operate a motor vehicle safely in accordance with the Driver Physical Qualifications established by the U.S. Department of Transportation, Federal Highway Administration.
*Unrestricted ability to bend, stoop, squat, walk, climb, twist, turn, and reach out.
*Excellent customer service and communication skills.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

RESPOND HERE! To respond immediately, access the online response form at: http://sh.webhire.com/servlet/resp/rf?jobid=2412671&boardid=1905]]> 2009-11-29T02:54:17-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1486295876.html text 2009-11-29T02:54:17-05:00 <![CDATA[Radio/Wireless Installation Tech (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1482370262.html 2009-11-25T17:15:48-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1482370262.html text 2009-11-25T17:15:48-05:00 <![CDATA[Theater Tech & Lighting Designer wtd (Baltimore)]]> http://baltimore.craigslist.org/tch/1482289361.html
successful candidate must have:
• extensive experience with theater and stage lighting design and operation
• ability to design lighting looks and set specials to meet specific needs
• ability to “busk” - run lights on the fly using a rep plot, with no rehearsals or time to set cues
• moderate physical strength needed to set up and break down portable staging and ladders, lift speakers and lights
• ability to work comfortably at height
• basic stagecraft skills, including familiarity with fixture hanging and focus, simple rigging, electrical theory, cable running and proper coiling, using a followspot, carpentry, using power tools, equipment troubleshooting & repair, using the ETC Express and similar lighting consoles
• ability to work nights and weekends

highly valued but not required (can train):
• ability to run live audio for music, spoken word, theater
• operate video and film projection equipment for screenings
• familiarity with Powerpoint and other MS Office apps, Mac OS and iTunes

Must be able to work on a team with performers, technical director, other theater techs, event managers, theater manager, caterers and volunteers.

Should be comfortable with & respectful of individuals from all backgrounds and enjoy working with extremely diverse programming:
http://www.creativealliance.org/events/calendar.asp
]]> 2009-11-25T16:23:02-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1482289361.html text 2009-11-25T16:23:02-05:00 <![CDATA[Deployment Technician (Bethesda, MD)]]> http://baltimore.craigslist.org/tch/1481767164.html
XP Migration Post Deployment Support Technician.
 Responsible for troubleshooting and resolving Windows XP issues
 Responsible for troubleshooting and resolving Office 2003 issues
 Responsible for configuring Exchange email boxes
 Responsible for troubleshooting and resolving Outlook issues
 Responsible for escalating any migration issues to Deployment Lead in a timely manner (within 15
minutes)
 Troubleshoot Thin Client issues
 Install networked or local end user printers
 Troubleshoot printer issues
 May be required to crawl under desks to do cable troubleshooting/hook ups

3-5 years of experience in the following technical disciplines: • Strong knowledge of Windows XP, Office 2003 and Outlook. • Strong workstation hardware troubleshooting skills • Windows XP installation and configuration • Possesses a basic understanding of how thin clients work
• Networking (TCP/IP, DNS, DHCP)
• Strong application and hardware troubleshooting skills are a must. • Candidates should have excellent follow through, customer service skills, strong work ethic, results
orientation and be able to work independently as well as within a team.
• A+ and Microsoft Certified Professional certiciations are required.

Mon-Fri 8AM - 5PM December 3 through December 8

]]> 2009-11-25T10:39:25-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1481767164.html text 2009-11-25T10:39:25-05:00 <![CDATA[Helpdesk Technician (Baltimore)]]> http://baltimore.craigslist.org/tch/1480543838.html
Responsibilities:

Monitor all company used software programs and keep them running proficiently.
Update, design, and install office software and network infrastructure.
Keeps office equipment including phones, phone systems, fax machines, copiers, servers, and employee workstations functioning at full capacity.
Respond to emergency calls on down or damaged equipment in a timely manner.
Implement the use and training of new software and hardware.
Oversee and set up new office equipment for optimum usage.
Answer user issues, addressing network concerns, addressing PC problems affecting the performance of company software, and in some cases, fixing databases.
Troubleshooting computer hardware issues, basic technical writing and custom report writing.

Experience:

1-4 years experience---BBA degree
A thorough knowledge of Microsoft Windows 98 through Vista and NT
A thorough knowledge of PC maintenance and configuration
Experience in a PC Network environment with Microsoft
Minor networking experience
Ability to learn a specialized product that is used in a specialized market
SoftPro experience is a plus

We offer a superior benefits package as well as a generous PTO program. Please submit your resume along with salary history.
]]> 2009-11-24T12:58:26-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1480543838.html text 2009-11-24T12:58:26-05:00 <![CDATA[Computer Technician (Owings Mills, MD)]]> http://baltimore.craigslist.org/tch/1480450328.html
We are, Peak Systems, a technology staffing, and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us on this project will receive a certification for working with this Provider. We issue payments weekly, offer direct deposit, and have many nationwide opportunities.

To qualify for this assignment selected technicians will be required to pass a background check!

We are seeking technicians with the following characteristics:

We define Deployment Technician as 2-5 years of experience. A+ certification or equivalent skill set is required. Other certifications are a plus (MCP, MCSE, Network+). You should have experience in servicing/deploying equipment (unboxing new computers, installing/uninstalling machines); as well as prior experience utilizing data and settings migration, imaging, application installation, and technologies. Techs should be able to understand written instructions and scripts. Hourly rate $16.00+.

Please reply with you resume for immediate consideration to irinak@peakorg.com.
]]> 2009-11-24T12:09:27-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1480450328.html text 2009-11-24T12:09:27-05:00 <![CDATA[Technical Support Representative (Sparks, MD)]]> http://baltimore.craigslist.org/tch/1479466658.html Technical Support Representative
Skills:
Bachelor's degree or equivalent. One year + of experience in a technical support position. Document all support issues in internal support system. Escalate customer issues to proper escalation team.
Description: Company: Systems Alliance, Inc.
Company Profile: Systems Alliance serves Fortune 1000 organizations with core technology and management consulting services.
Job Title: Technical Support Representative
Location: Sparks, Maryland
Reports to: Manager, Customer Support

Responsibilities
* Provide technical support and manage accounts by phone and e-mail
* Research and test customer problems or questions
* Document all support issues in internal support system
* Document reproducible issues in the product bug database
* Provide presales support and product demonstration as required by Sales and Marketing
* Document solutions and techniques, making information available through technical notes SiteExecutive Support website and internal knowledgebase
* Escalate customer issues to proper escalation team, remaining engaged with issues through resolution
* Continuously expand technical knowledge through self-guided studies, formal training, third-party product research, and participation in information sessions
* Provide weekly reports to the SE team on customer support activity

Requirements
* Bachelor's degree or equivalent
* Minimum one year of experience in a technical support position
* Excellent communication and customer service skills
* Technical writing skills a must
* Can work independently to logically troubleshoot customers issues
* Strong background in troubleshooting and problem solving skills
* Ability to work in a fast-paced environment
* Strong organizational skills
* Experience with web application development utilizing IIS and Apache servers a plus
* Working knowledge understanding of SQL and Oracle and database administration a plus
* Understanding of JavaScript, HTML, and XML a plus
* Knowledge of Web Content Management Systems a plus
* Experience troubleshooting skills with Windows, Solaris and Linux.
* CFMX development experience a plus
* Knowledge of Macromedia ColdFusion MX, IIS and Apache.

Personal Traits: Self motivated, results driven, enthusiastic, collaborative and team oriented, with a strong desire to develop new relationships and new business
Compensation: Comprehensive company benefits and compensation commensurate with experience

Resumes, salary requirements to sanderson@systemsalliance.com. Full Time/Permanent located on-site in Sparks, MD. U.S. Citizenship or Permanent Resident-Green Card Holder is required.]]> 2009-11-23T17:34:40-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1479466658.html text 2009-11-23T17:34:40-05:00 <![CDATA[Legal Trainer (Washington DC)]]> http://baltimore.craigslist.org/tch/1479272596.html Provide Attorneys and Staff with best practice skills aimed at achieving time savings and organization leveraging of the firm’s technology in their work. Develop and deliver training for our Attorneys and Staff.

· Delivers high-quality training, both classroom and one-on-one sessions, to promote practice group, Attorney, and Staff work flow efficiencies using the firm’s technology.
· Keeps training-related documentation current, accurate and available for use.
· Prepares timely and accurate scheduling for training resources.
· Maintains technical competence in relevant software.
· Travels between firm offices to conduct training on-site.
· Develops and delivers training remotely to other firm offices using firm technology.
· Augments Help Desk technical support when required.
· Participates in rollouts of new software and hardware technology. Ensures user needs are factored into configurations; and training and support needs are considered and planned appropriately.
Willingness to teach evening or weekend classes, when the need arises

· Delivers high-quality training, both classroom and one-on-one sessions, to promote practice group, Attorney, and Staff work flow efficiencies using the firm’s technology.
· Keeps training-related documentation current, accurate and available for use.
· Prepares timely and accurate scheduling for training resources.
· Maintains technical competence in relevant software.
· Travels between firm offices to conduct training on-site.
· Develops and delivers training remotely to other firm offices using firm technology.
· Augments Help Desk technical support when required.
· Participates in rollouts of new software and hardware technology. Ensures user needs are factored into configurations; and training and support needs are considered and planned appropriately.
Willingness to teach evening or weekend classes, when the need arises

· Excellent communication, organizational, technical writing and interpersonal skills.
· A minimum of one year of experience training in a law firm or legal environment desired. Possess a thorough understanding of the requirements of legal documents and procedural requirements.
· Help Desk/Telephone support experience desired.
· 4+ years’ experience working in a Windows environment.
· Extensive working knowledge of Microsoft Office (heavy emphasis on Microsoft Word).
· Strong service orientation and understanding of importance of developing effective working relationships with end users.

]]> 2009-11-23T15:43:29-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1479272596.html text 2009-11-23T15:43:29-05:00 <![CDATA[Lead AV and Videoconferencing System Installer/Field Engineer $60K]]> http://baltimore.craigslist.org/tch/1478948986.html
EXPERIENCED ONLY! TRAVEL A MUST!
Comm Link Inc., a privately owned AV and videoconferencing service organization based in Hunt Valley, MD, is currently seeking an experienced full-time individual for an East Coast Field Engineer position.

ABOUT THE COMPANY:
Comm Link Inc. specializes in design, integration, and installation of audiovisual, video, audio and “VTC” videoconferencing systems used for Corporate Board Rooms, Conference Centers, Training/ Communications Facilities, Security Operation Centers, Military Command Centers, Government Communications and Education, Distance Learning for Educational Institutions, Telemedicine and the like.
Since the foundation of the company in 2004, we have integrated, installed, and designed thousands of systems, doing installations in 40+ states. So far, we’ve heavily concentrated primarily in the Mid-Atlantic & North East corridor, and now recently expanded to the West Coast as well!

GENERAL DESCRIPTION:
Applicant should have at least 2 years of experience working in the custom AV & VTC integration field, and performing installations with AMX, CRESTRON, & EXTRON control systems. Ability to lead an installation and work with standard audio-visual engineering drawing package, as well as pull and fully terminate cables (solder & crimping, etc) are required. Experience mounting and installing ceiling projectors & screens, wall mounted plasmas, ceiling speakers, equipment rack wiring, Videoconferencing Codec installation and most general audio visual field devices is expected.
A successful applicant must possess good overall problem solving & troubleshooting skills, and be capable to interact with customers, electricians, general contractors as well as have a neat/professional appearance. CEDIA, CTS, CTS-I, Polycom, Tandberg, or Extron certifications are a plus.

ESSENTIAL DUTIES:
Installation of all types of commercial AV & VTC Equipment: LCD projectors, plasmas, sound systems, projection screens and CCTV systems, and more. The majority of the work is performed offsite at commercial and government accounts.
- Installation of the AV & Videoconferencing systems at the client’s facilities
- Installation, servicing & adjusting professional video & audio equipment
- 50%+ travel is involved, thus a successful candidate must live within a 30 mile radius of a major airport
- Travel in the local area (Mid-Atlantic) as well as regional areas (Northeast) are a MUST!

EXPERIENCE AND SKILLS:
• MUST have at least 2 years of commercial or residential audio-visual & videoconferencing (VTC) installation experience
• MUST have a computer
• Hands on mechanical aptitude and soldering skills
• Understanding of low voltage systems for audio, video, control and CCTV
• Knowledge of Videoconferencing (Polycom, Tandberg) and Control systems (AMX, Crestron, Extron)
• Candidate must be able to read and follow blueprints, schematics, technical manuals and be capable of making changes in the field (on-site)
• Good communication skills and customer service attitude
• Ability to lift heavy equipment, as needed
• High school diploma
• AA or BA College Degree is preferred
• Valid driver’s license with a clean driving record, auto insurance, and MUST have a vehicle
• Enjoy working in a variety of locations on very exciting projects
• Neat and professional appearance
• Must have hand/power and standard AV tools (negotiable)

This position includes a competitive salary with bonuses ($35k-$60k) depending on skill set, experience & certification level.

To apply, please send:
1) a cover letter explaining your specific experience in the AV and videoconferencing industry, with sample projects attached (if available) as well as salary requirements, and
2) your current resume,

to jobs@commlink.us, include “Lead Field Engineer – Baltimore, MD/DC ” in the Subject line.

PLEASE NOTE: Applicants who fail to submit either one of the requirements (cover letter, salary requirements, or resume) will automatically be disqualified from consideration.


]]> 2009-11-23T13:11:03-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1478948986.html text 2009-11-23T13:11:03-05:00 <![CDATA[IT Field Services Coordinator (Timonium, MD)]]> http://baltimore.craigslist.org/tch/1474770656.html
Helion Technologies provides IT support and services to customers through informative consultation and outstanding customer service. Our clients look to us as a trusted business partner and as an outsourced IT department to provide professional solutions through the management of their IT infrastructure, network and PC’s.

In this newly devised role, the Field Service Coordinator’s job is to provide logistical support to technicians in their corresponding markets across the country. The selected candidate will:
• Be responsible for ensuring tickets are ready for escalation, revising appropriate title, location, and other internal information.
• Allocate tickets to appropriate technicians depending on location, route, availability, etc.
• Enhance Helion’s communication between Field personnel and clients.
• Work closely with the Director of Regional Services and Director of Support Services to find ways of improving dispatch protocol, field resources, etc.
• Work with other Directors to manage the company’s fleet of vehicles; registration, tags, titles, emissions, gas purchasing and toll way passes.

This position reports to the Director of Regional Services and is based out of our Baltimore headquarters.

Qualified candidates should possess:
• At least 3-5 years experience in the IT industry; knowledge of ticketing systems, outsourced service models, etc. Technical aptitude is preferred, but not required.
• Previous experience in a logistics, project management, or similar role with deadlines and coordinating other personnel.
• High sense of urgency & exceptional customer service over the telephone.

Benefits and Cultural Amenities Include:
• Medical (100% Paid), Dental, Vision Benefit Plans
• 401(k) Profit Sharing Plan
• Health Reimbursement Arrangement
• Regulatory Performance Reviews
• Access to our Gaming and Gym Facilities
• Company sponsored events

To apply:
Visit our website at www.heliontechnologies.com and apply via our “careers” tab. Please indicate position title and salary expectations in the cover letter area.

Helion is an Equal Opportunity Employer]]> 2009-11-20T13:05:42-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474770656.html text 2009-11-20T13:05:42-05:00 <![CDATA[Computer Assembler Skilled With Internal Wiring. Pay: $30,000 per year (Hunt Valley, MD)]]> http://baltimore.craigslist.org/tch/1474739981.html 2009-11-20T12:54:26-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474739981.html text 2009-11-20T12:54:26-05:00 <![CDATA[Desktop Support II (Timonium, MD)]]> http://baltimore.craigslist.org/tch/1474657258.html
Helion Technologies provides IT support and services to customers through informative consultation and outstanding customer service. Our clients look to us as a trusted business partner and as an outsourced IT department to provide professional solutions through the management of their IT infrastructure, network and PC’s.

The Desktop Support’s primary role is to provide customer support and resolve beginner - intermediate level technical issues associated to the administration of users. Other various related issues should be accomplished promptly as well, all matching or exceeding the customer service expectations Helion has of its employees.

In order to be considered applicants should possess:
• Beginner/Intermediate proficiency in Windows 2000/2003 Server and Windows XP/vista operating systems.
• Knowledge of Windows 2000/2003 Active Directory object manipulation including password resets, profiles, distribution & security groups and user account creation.
• Knowledge of Exchange 2000/2003/2007 mail box manipulation.
• Knowledge of system/network down troubleshooting.
• Ability to perform setup and installation of PCs and servers.
• Ability to install desktop software applications.
• Ability to identify and resolve problems in a timely manner.
• Understanding of how to manage difficult customer situations, respond promptly to the customer needs and solicit customer feedback to improve service.
• Willingness to adapt to changes in the work environment.
• Manage competing demands and able to deal with frequent change, delays or unexpected events.
• Superior written and oral communication skills with ability to multi-task.

The role of a Customer Support is the groundwork to a long and prosperous career at Helion. The development of skills are cultured and quickly applied through our team based environment with immediate feedback readily available. Candidates are expected to improve their technical aptitude over time with the expectation of moving forward through Helion’s tiered system.

Selected individuals should possess a degree in a technical discipline or recently acquired appropriate technical certification through accredited schools. It is preferred applicants have 1-3 years work experience equivalent to a position providing support in related technologies and background in customer service.

Benefits and Cultural Amenities Include:
• Medical (100% Paid), Dental, Vision Benefit Plans
• 401(k) Profit Sharing Plan
• Health Reimbursement Arrangement
• Access to our Gaming and Gym Facilities
• Company sponsored events

To apply:
Visit our website at www.heliontechnologies.com and apply via our “careers” tab. Please indicate position title and salary expectations in the cover letter area.

Helion is an Equal Opportunity Employer.]]> 2009-11-20T12:07:32-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474657258.html text 2009-11-20T12:07:32-05:00 <![CDATA[Systems Support I (Timonium, MD)]]> http://baltimore.craigslist.org/tch/1474654235.html
Helion Technologies provides IT support and services to customers through informative consultation and outstanding customer service. Our clients look to us as a trusted business partner and as an outsourced IT department to provide professional solutions through the management of their IT infrastructure, network and PC’s.

The System Support II’s primary role is to provide customer support and resolve intermediate - expert level technical issues associated to the administration of users. Other various related issues should be accomplished promptly as well, all matching or exceeding the customer service expectations Helion has of its employees.

In order to be considered applicants should possess:
• Excellent proficiency in Windows 2000/2003 Server and Windows XP/vista operating systems.
• Excellent knowledge of Windows 2000/2003 Active Directory object manipulation including password resets, profiles, distribution & security groups and user account creation.
• Intermediate knowledge of Exchange 2000/2003/2007 mail box manipulation.
• Intermediate knowledge of system/network down troubleshooting.
• Ability to perform setup and installation of PCs and servers.
• Ability to install desktop software applications.
• Ability to identify and resolve problems in a timely manner.
• Understanding of how to manage difficult customer situations, respond promptly to the customer needs and solicit customer feedback to improve service.
• Willingness to adapt to changes in the work environment.
• Manage competing demands and able to deal with frequent change, delays or unexpected events.
• Superior written and oral communication skills with ability to multi-task.

Selected individuals should possess a degree in a technical discipline or recently acquired appropriate technical certification through accredited schools. It is preferred applicants have 2-5 years work experience equivalent to a position providing support in related technologies and extensive background in customer service. Cisco related experience is not required but highly preferred.

Benefits and Cultural Amenities Include:
• Medical (100% Paid), Dental, Vision Benefit Plans
• 401(k) Profit Sharing Plan
• Health Reimbursement Arrangement
• Regulatory Performance Reviews
• Access to our Gaming and Gym Facilities
• Company sponsored events

To apply:
Visit our website at www.heliontechnologies.com and apply via our “careers” tab. Please indicate position title and salary expectations in the cover letter area.

Helion is an Equal Opportunity Employer.]]> 2009-11-20T12:05:57-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474654235.html text 2009-11-20T12:05:57-05:00 <![CDATA[Electronics Technician I (Bel Air, MD)]]> http://baltimore.craigslist.org/tch/1474619009.html ~ Experience in diagnostic work utilizing schematics and control manuals for a variety of audio/visual equipment is a must
~ Excellent verbal, written and organizational skills with the ability to prioritize and handle multiple tasks simultaneously
~ Train end users in the use and care of audio-visual equipment
~ Hold a valid class C driver's license and be able to lift/carry objects weighing 70 pounds or more

Requirements:
~ High school diploma or GED, additional technical education related to the trade required
~ Two or more years of in-depth knowledge and experience relating to audio/visual and communication equipment and an ability to rapidly troubleshoot and correct problems

Application available online. Go to, "Career Opportunities" online at www.hcps.org. Resumes will not be accepted in lieu of an application. Questions, please call 410-588-5238.

This position requires you to be currently authorized to work in the US for any employer for an indefinite length of time.]]> 2009-11-20T11:48:46-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474619009.html text 2009-11-20T11:48:46-05:00 <![CDATA[Network Operations Center (NOC) Analyst (Baltimore)]]> http://baltimore.craigslist.org/tch/1474386860.html


Description:
Pro-actively monitor all IT infrastructure communications systems.
Great communication skills both verbally and in writing format
Great ability of documentation and reading relevant documents provided
Ability to response to failure and NOC alerts immediately
Strong networking and TCP/IP background

Strong knowledge of Cisco networking solutions
Experience monitoring Routing and switching environment
Solid experience monitoring or installing Server’s operating system, including troubleshooting and installing software and patches.

Be able to interpret detailed schematics of network architecture.
Specific knowledge in hardware and software selection, implementation techniques and tools including present and future capacity requirements.
Experience monitoring and analyzing VLAN, Routing Protocol ( IPv4 and IPv6), IP addressing and subnetting in a complex, dynamically environment using network management tools such as CiscoWorks, HP OpenView, SnifferPro, Ethereal ZENOSS, NetMRI, Whatsup Gold, Server Monitoring tools, SolarWinds, OPNET tools and similar Network Monitoring Systems and troubleshooting tool.
Ability to learn and to work under pressure, work based upon the deadlines.
]]> 2009-11-20T09:23:47-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474386860.html text 2009-11-20T09:23:47-05:00 <![CDATA[Video Conference Support Technician (Owings Mills, MD)]]> http://baltimore.craigslist.org/tch/1474322503.html This individual will be responsible for the overall management and support of client’s domestic and international desktop video conferencing, room video conferencing and related Audio Visual systems. Client plans to deploy numerous desktop video conferencing endpoints to support its business and communication activities.
Approximately 47 room based video conference systems are currently deployed at the client in its domestic and international locations. The normal desktop and room based conferencing activities will consist of numerous simultaneous desktop and room point to point and multi-point video conference calls. On a daily basis, this position remotely interrogates all DVTC/VTC/AV systems under the management to identify, correct and ensure 100% operability.

Provides desktop video conferencing support for endusers participating in video conferencing calls throughout client locations. Coordinates DVTC deployments and configures dedicated server for user set-up. Provides end user training, support and issue resolution. Acts as administrator and actively monitors DVTC server and gatekeeper functions for call admission and bandwidth management. Assists with the set-up, operation of the video bridge and room based video conferencing systems. Maintains firmware and software version updates for DVTC server and thin-client end user applications. Coordinates and acts as administrator for internal and external VTC/DVTC activities related to the video border proxy. Assists with ad-hock project management and support activities related to the DVTC/VTC expansion efforts. Assists with other multi-media production related activities when needed.
The individual in this role would have a minimum of 3 to 5 years working experience with Polycom or Tandberg VTC desktop/room conference systems.
Must be proficient with managing and troubleshooting through problem resolution with Polycom, Tandberg, ClearOne, AMX, Extron, Crestron and related Telco services. Excellent verbal and written communication skills. Able to perform and make decisions under high pressure situations. While systems under management are remotely accessible, travel to an alternative location to oversee planned and unplanned activity will be necessary.
Required Skills:

- Desktop Video Conferencing Support
- Video Conferencing Support
- Audio-Visual Support/Troubleshooting
- Customer Service

Preferred Skills:

- Multi-media Production

Vision Technology Services employs its consultants on a full-time salaried basis with access to full benefits including; 21 days paid leave, tuition/certification reimbursement, 401K and medical benefits.
Interested candidates should EMAIL a copy of their resume to jholter@vistechs.com for immediate consideration.
]]> 2009-11-20T08:20:11-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474322503.html text 2009-11-20T08:20:11-05:00 <![CDATA[Technical Product Support Specialist (Timonium, MD)]]> http://baltimore.craigslist.org/tch/1474319587.html

The position requires the use of acute troubleshooting skills and application knowledge expertise to identify and resolve technical problems related to the functionality and configuration of our client's solutions.
The Technical Support Specialist must strive to ensure and deliver an outstanding customer experience throughout the support cycle and/or problem resolution process. As a member of the technical team, this position necessitates collaboration with customers and resources both internal and external to ensure inquiries and questions on the suite of products are thoroughly researched, analyzed, resolved and answered in a professional manner.
Additional responsibilities include the proactive and timely recording of all activities related to incident tracking within the client's CRM application. The International Operations Technical Support Specialist position requires expertly qualified organizational skills and the ability to effectively manage and work with a culturally diverse network of partners and customers.
Job Duties to include:

Provide comprehensive technical support via telephone, e-mail and remote connectivity
Address procedural and software related issues to global customer network
Management of digital map conversion and/or error submissions with constant dedication to service while maintaining high levels of responsiveness and accountability
Identify, troubleshoot, prioritize, answer and resolve customer's technical issues
Document issues to lead to general rules or conclusions from recurring issues
Provide status updates on open issues to relevant parties
Work closely with product development, sales and marketing, and customer support teams on client issues
Requirements

Minimum of 1 year of customer service and/or related technical support experience
College degree in Business Administration, Computer Science or Information Systems preferred
Experience working in a high volume call center or service center environment while balancing multiple priorities and meeting challenging deadlines
Strong interpersonal and customer service skills are required
Excellent problem solving skills and attention to detail required-must be able to analyze and document situations in detail and troubleshoot issues for the customer via internal and external resources
Knowledge of PC hardware and OS software configurations required
Intermediate to advanced proficiency in office productivity software (MS Office Suite), especially MS Outlook
Knowledge of Windows and Enterprise Server OS preferred
Knowledge of Relational Databases including MS Access, Oracle and SQL Server preferred
Multiple language skills a major bonus
Experience with Salesforce CRM application a plus
Experience with SAP or Web Services a plus
Ability to accurately express logic and reasoning to identify clear solutions and seek to analyze alternative options for problem resolution.
Interested applicants should email a copy of their resume to jholter@vistechs.com for immediate consideration.
]]> 2009-11-20T08:19:37-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474319587.html text 2009-11-20T08:19:37-05:00 <![CDATA[Part-time On Site Technician (Howard County)]]> http://baltimore.craigslist.org/tch/1474314338.html
Fast-teks On-Site Computer Services, one of the FASTEST GROWING on-site computer service companies in the U.S., is seeking local part-time PC Technicians in the Columbia/Howard County area for on-site computer repair, maintenance and networking.

Certified with 2 to 4 years of experience field experience
Pay rate $18 to $22 dollars per hour
Part-time hours days, evenings and weekends
Dependable person with technical and people skills
Candidate must feel comfortable promoting equipment sales, memberships, etc. Prior sales experience a plus (but not required)
Business casual appearance with reliable transportation a MUST
Must have your own tools for servicing and repairing computers
Seeking ONLY technicians local to the Columbia/Howard County area

If you are interested, please visit our “Technician Opportunity” section of our website at www.fastteks.com put in Franchise Code 0170 or fax your resume to 240-786-9131.
]]> 2009-11-20T08:01:35-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1474314338.html text 2009-11-20T08:01:35-05:00 <![CDATA[Hardware Technician (Woodlawn)]]> http://baltimore.craigslist.org/tch/1473570593.html
***Must be able to pass a Government background investigation***

Job Overview:
- Deploy new PCs, transfer data, and wipe hard drives for PCs identified for disposal or re-use
- Assemble or install parts, test and perform operational checks and interconnection of computer hardware systems and peripheral equipment
- Document, maintain upgrade and/or replace hardware and software systems
- Un-box and prepare new equipment, assemble computer systems and peripherals, back-up/restore user's data
- Install standard software loads/images, initiate users network connection, and make user e-mail connections and escalating customer "issues" to the appropriate staff
- Monitor problem ticket queue to ensure all assigned tasks are completed within specified metric requirements
- Develop fixes for hardware and software problems and document user's problems through the use of an online problem management system including opening, updating and starting and closing problem tickets

Job Requirements:
- High School diploma or GED and 1-3 years of relevant experience
- Ability to lift and carry up to 70 pounds
- Hardware and software support for all PC’s, Laptops, Printers and Peripheral devices.
- Installation of new PC’s, laptops, printers and peripheral devices.
- Software support on all Microsoft Office products and other miscellaneous software products.
- Knowledge of Windows XP and Windows Vista OS; experience with all Microsoft Office applications.
- Familiar with Windows 2003 server, Windows 2000 server; Symantec Anti-Virus products; basic networking concepts
- Some travel to other locations to install or trouble-shoot issues.
]]> 2009-11-19T16:04:44-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1473570593.html text 2009-11-19T16:04:44-05:00 <![CDATA[IT Support Specialist (Baltimore/ DC Metro Area)]]> http://baltimore.craigslist.org/tch/1473111468.html
To apply/ inquire further please respond with resume to:
dwhitman@blackwoodassoc.com]]> 2009-11-19T11:54:27-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1473111468.html text 2009-11-19T11:54:27-05:00 <![CDATA[Help Desk Technician (Baltimore, MD )]]> http://baltimore.craigslist.org/tch/1472964442.html Location: Baltimore, MD
Terms: Direct HIre
Salary: $35-60K/yr BOE


Our client is the leading provider of high capacity managed Internet hosting services, they currently have an opening for an Level I/II Technical Support Engineer with at least 2 years of experience. We are seeking an intelligent, highly motivated individual that enjoys assisting clients and has a passion for troubleshooting, learning, sharing knowledge, and understands when to escalate technical issues.

A training period of approximately 30 to 60 days is required during which time the candidate must be able to work 9am to 6pm, Monday through Friday. Upon completion of training, this job requires a rotating shift schedule which includes:

Evenings: 1:00PM to 11:00PM
Nights: 11:00PM to 9:00AM
Weekends: 10:00AM to 10:00PM (1st Shift)
10:00PM to 10:00AM (2nd Shift)


This rotating 160 hour per month schedule provides for one full week off and one full week on approximately every 5 weeks.

Responsibilities include:

- Prompt attendance and punctuality
- Ability to learn quickly and effectively
- Monitor nightly backups
- Managing, monitoring, and administration of servers
- Monitoring and responding to system and network alarms and alerts
- Provide Level 1 assistance to customers and staff via phone, chat, and email
- Escalation of critical issues to on call support staff
- Installation of servers
- Maintaining accurate customer records
- Perform other duties as assigned

Requirements:

Proficiency in the use of MS Office Suite, some experience with Windows 2000 and/or 2003; some experience using Linux; must have knowledge of basic Internet protocols and services such as TCP/IP, DNS, SMTP, POP3, FTP, TELNET, PING, SSH, and HTTP/HTTPS; some basic knowledge of and/or the desire to learn web application servers and platforms such as IIS, Apache, ASP, .NET, ColdFusion, PHP, Perl, HTML; ability to explain technical information to both technical and non-technical people.

Excellent verbal and written communication skills are required.

Experience with some of these technologies is a very helpful, but not strictly required. This position requires a combination of customer support and systems administration. We will provide training to the right candidate in order to fulfill all technical aspects required of the position.

Benefits include paid vacation, company matching 401K program after 12 months of employment, and company paid medical/dental.

A pre-employment background check is required. Please reply to this job posting with your resume and salary requirements. Resumes or responses that do not include salary requirements may not be considered.

Location: Baltimore
Compensation: A competitive salary range (based on experience) is being offered, as well as, an excellent benefits package including company fully paid medical insurance (medical, dental, and vision); 401K plan with company matching after 12 months of employment; paid personal time and paid vacation]]> 2009-11-19T10:31:12-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1472964442.html text 2009-11-19T10:31:12-05:00 <![CDATA[Linux Admin/Scripter (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1472962443.html Location: Baltimore, MD
Terms: Direct Hire
Salary: up to 65K/yr

We are currently looking for a Linux admin/scripter with at least 3 years of experience in the field. The individual should be very compitent with the Linux OS. Needs to have a deep understanding of th OS, its tools, systems and programming languages. Not looking for a programmer but definitely a scripter. Standard work hours Mnday through Friday.

We offer full medical, dental, and vision. Matching 401K after 12 months of employment, paid sick and paid vacat]]> 2009-11-19T10:31:01-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1472962443.html text 2009-11-19T10:31:01-05:00 <![CDATA[IT Technical Trainer (F street - washington DC)]]> http://baltimore.craigslist.org/tch/1472881406.html Location: Washington DC
Clearance: Chosen candidate will be processed for a Public Trust clearance
Period of Performance: Temp to Perm; or Temp to 2014

Expected Job Duties:
The successful candidate will function as a member of the IT Training team supporting the Securities and Exchange Commission supporting the commission-wide requirements for end-user training.
This position requires excellent and proven attention to details, process and discipline for production environment IT Operations and a willingness to work in a complex and dynamic environment. It requires the commitment to completing the job on time with quality results. A commitment to overall job success and task ownership utilizing and working with the members of all program teams is required. The candidate must demonstrate sound technical skills minimally including:
1. The ability to conduct classroom training sessions on various topics relevant to end-users
2. The ability to prepare classroom and open house materials to support learning initiatives and new technology deployments
3. The ability to meet with application owners, determine training requirements and to prepare for and deliver the required training

Required Skills:
• Demonstrated experience with hands-on classroom training in an IT Operations environment
• Demonstrated experience with end-user training related to Office 2003 and Windows XP
• Demonstrated experience with developing classroom, open house and end user materials for student use
• Emphasis on ensuring excellent customer service will be a key to success
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; or 4 years of professional experience with a related Masters degree. Considered career, or journey, level.

Desired Skills:
• Central end-user training related to Office 2007

Environment:
Develops new courses and/or conducts formal professional training for customers, and/or in-house customer engineers, and/or OEM (original equipment manufacturers) customer engineers in all facets of computer hardware and software technology. This may include concepts and operation of the software and equipment, necessary programming, debugging, repairs and maintenance of data processing equipment. Determines course content and student learning objectives; prepares course syllabi, lesson plans, and student manuals. Evaluates training materials and procedures and makes or recommends revisions to keep courses abreast of software and equipment design. Maintains class records; writes, administers, and scores tests. Counsels students and evaluates student performance.
]]> 2009-11-19T09:28:08-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1472881406.html text 2009-11-19T09:28:08-05:00 <![CDATA[Security Operations Center (SOC) Analyst (Baltimore)]]> http://baltimore.craigslist.org/tch/1471963719.html

* Monitor SIM Console to analyze traffic for security related issues.
* Monitor IDS to prevent various attacks, malware, and VOIP threats.
* Monitor VPN usage.

*Monitor firewall activity

* Analyze network traffic against known signatures.

* Create Incident Alert Reports to escalate according Incident Response SOP.

* Support incident response.

* Support agency's customer in dealing with computer incidents on the network.

* Create, process, and close tickets using the Remedy Ticketing System.
*Maintain security situational awareness (exploits vulnerabilities, malware, etc)

* Assist with generating weekly Virus/Malware Reports.

* Update IDS with new signatures.
* Create/contribute to Daily Operations Report of shift activity within the SOC.
* Update Knowledge Base with new policies and procedures.

Technical skills,

IDS, HIDS, NIDS, SIM, network protocols, network traffic analysis. IDS signature creation.

SOC positions will cover 24x7. 3 shifts daily including Saturday and Sunday. At this point it will be a first come first pick of shifts except for the 1 Computer Systems Analysts who will probably be first shift initially.

Shifts:

1. Mid-night to 9 AM (Options 1: Mon-Thurs and Sat, 2: Mon-Wed Fri and Sat)

2. 8 AM to 5 PM (Options 1: Mon-Fri, 2: Mon-Wed Sat and Sun, 3: Mon and Thurs-Sun)

3. 3 PM to Midnight (Options 1: Mon-Fri, 2: Mon-Wed Sat and Sun, Mon and Thurs-Sun)

]]> 2009-11-18T15:25:35-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1471963719.html text 2009-11-18T15:25:35-05:00 <![CDATA[Audio Technician (Baltimore, MD)]]> http://baltimore.craigslist.org/tch/1471698659.html
Candidate’s minimum responsibilities include, but are not limited to:

• Operate Yamaha PM 4000, Yamaha PM 5D, Midas Sienna, Vienna & Venice Consoles, JBL Vertec, EAW 750 Series cabinets, and similar equipment
• Patch effect racks, amp racks, and mixing consoles. Operate digital speaker management systems, DSP processors, and digital mixing consoles
• Install, tune, and operate time correction delays
• Design, install, operate and maintain audio systems
• Independently and productively utilize the following: MS Office Suite, Internet applications, Intelevent, Vectorworks, Audio Analysis Software (such as SMART).
• Down rigging and flying of various sound systems and ancillary equipment
• Act as a Crew Chief and/or Technical Director in a set up or show environment
• Take direction and cues from a Technical Director and/or Producer in a set up or show environment
• Function as a Technical Operator and Problem Solver in a dynamic, high pressure show environment
• Read and interpret site diagrams, location maps, plots, etc.
• Understand and troubleshoot single and three phase A/C Power Distribution
• Generator Operation
• Operate and troubleshoot single and three phase motor hoist systems
• Operate lifts such as Genie ST-25 and Sumner Eventer
• Fabricate, maintain and troubleshoot XLR, multi-pin, NL4/NL8, edison, camlok and various other cable and connector types.
• Work at elevated levels of 5 feet or higher.
• Load and Unload various equipment from company trucks
• Lift a minimum of 75 pounds consistently
• Operate automatic and manual company vehicles up to 26 foot non-CDL box trucks as well as possession of a DOT medical card
• Work in both event/venue sites and warehouse environment
• Work in areas outside of the audio environment, such as lighting, stagingio, video, etc.
• Travel when required
• Other duties as assigned


Minimum Position Qualifications:

• Ability to produce and maintain a clean and valid driver's license and meet company vehicle driving standards
• Must possess a valid DOT medical card
• Must be able to obtain a forklift operator certification
• Ability to communicate effectively in English, verbally and in writing
• Basic Windows computer skills including Microsoft Office; more specific skills with Intelevent Express will be necessary; training provided
• Due to the nature of this position, you must be able to work nights and weekends on short notice.

]]> 2009-11-18T13:00:04-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1471698659.html text 2009-11-18T13:00:04-05:00 <![CDATA[Lighting Technician (BaltimoreMD)]]> http://baltimore.craigslist.org/tch/1471697386.html


Responsibilities:



Will oversee and be a part of assembling, loading, on site set up, take down and returning to shop of various Lighting, Audio, and Staging equipment.



•Familiarity with operation of industry standard lighting consoles such as WholeHog , ETC, and Leprecon

•Thorough understanding of DMX and other control protocols

•Ability to troubleshoot, repair, and fabricate DMX, Socapex, stage pin, edison, CamLok and other cable and connector types



Some travel, A CDL a plus, DOT medical card and good driving record a must.



A positive team oriented can do attitude even in difficult situations is essential, can be physically demanding, client driven scheduling weekends, nights, holidays and late notice.

Ability to positively lead, organize and instruct others.

Drug test and background check.



Annual salary, benefits, and ongoing training.



]]> 2009-11-18T12:59:22-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1471697386.html text 2009-11-18T12:59:22-05:00 <![CDATA[Field Tech - Baltimore Area (Baltimore / Arlington)]]> http://baltimore.craigslist.org/tch/1471330641.html
Responsibilities will include:

- Inspect and test equipment daily in multiple cities
- Respond promptly to calls and emails from municipal customers
- Resolve equipment operating issues
- Update online help desk service request tickets for each issue
- Provide timely feedback of issue status to supervisor and help desk
- Prioritize service requests based on established criteria
- Test and track parts
- Consult with senior technical staff as needed

Requirements:

- Ability to work outdoors in all weather conditions
- Reliable transportation
- 2 or 4 year technical degree or equivalent experience
- Excellent verbal and written communication skills
- Strong problem solving and troubleshooting skills
- Ability to use web-based applications and MS Office products proficiently
- Experience and knowledge of programming, 12-volt DC electrical systems, solar charging systems and GPRS modems desired
- Experience with electronic vending systems and credit card processing desired
]]> 2009-11-18T09:21:03-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1471330641.html text 2009-11-18T09:21:03-05:00 <![CDATA[A+ Certified Computer Technician needed (Baltimore, MD 21218)]]> http://baltimore.craigslist.org/tch/1471272510.html 2009-11-18T08:16:12-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1471272510.html text 2009-11-18T08:16:12-05:00 <![CDATA[Lotus Notes/Domino Admin (Rockville, MD)]]> http://baltimore.craigslist.org/tch/1470525964.html Location: Rockville, MD
Hours: 8:30am to 5 pm. Monday through Friday
Terms: 6 month contract with 1 year extension
Salary: $75-90K/yr
We are currently seeking a Lotus Notes/ Domino Administrator for a 6 month contract in Rockville, MD. With this position 50% of the position will be to administer Notes/Domino 8.0.2. You will also be responsible for maintaining and modifying nine Domino applications. We are looking for someone with strong communication skills, must be personable and able to work well with others. This individual will also assist with Quickr pilot in the planning department. There will be training. You will also be responsible to assist with Sametime Limited.
Running Notes /Domino 8.0.2 on Clustered Red Hat Linux servers. BES server for 8 users. Sametime server as a pilot, Quickr pilot, iNotes.
]]> 2009-11-17T16:49:10-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1470525964.html text 2009-11-17T16:49:10-05:00 <![CDATA[Technician (Baltimore)]]> http://baltimore.craigslist.org/tch/1470277588.html
Position involves systems assembly, technical support, onsite repairs and product installation.

Applicant must have:
-Valid Driver's license
-Intermediate computer knowledge
-Problem solving skills
-Good Communicaton skills
-Ability to write breif reports listing progress on technical support cases

Please email your resume to the address above and include you salary requirements.

Thanks!]]> 2009-11-17T16:13:10-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1470277588.html text 2009-11-17T16:13:10-05:00 <![CDATA[Program Manager (Washington, DC)]]> http://baltimore.craigslist.org/tch/1470359334.html Program Manager
Military Sealift Command’s Engineering Directorate

Location: Navy Yard, Washington, DC

Background:
The Military Sealift Command’s Engineering Directorate supports the MSC Program Managers, who are responsible for all aspects of the maintenance, repair, alteration, and material readiness for a fleet of approximately 140 Government Owned Government Operated, Government Owned Contractor Operated and designated U.S. Navy vessels.

The scope of this contract is to provide data entry and data management support for utilizing MSC commodities and services contracts such as the MSC worldwide Paint, Lube Oil, Chemical, Fuel Oil and Lube Oil Handling Equipment, Lube Oil Testing and Analysis, Engineering and Surveyor Services for Vessel Classification and Inspection. Support provided by this contract includes data entry and management services using various MSC software applications, including Financial Management Information System (FMIS) (Oracle Financial), Oracle Discoverer, Corrective Maintenance Logistics System (CMLS), Navy Energy Utilization Report (NEURS), the Standard Procurement System (SPS) and Total Records Information Management (TRIM) system. The Government shall provide training as necessary to familiarize the contractor’s personnel with the aforementioned MSC contracts and MSC software applications.
Program Manager:

Requirements:
i) The Project Manager shall have a minimum of a BS/BA degree in engineering, business, or related field with a minimum of five years of data management experience and five years related technical experience, which can be concurrent. The Project Manager shall be familiar with data entry, management and reporting procedures. The Project Manager shall have prior experience as Project Manager or Assistant Project Manager for at least one contract of a similar nature and size. As an alternative to the requirement for a BS/BA degree plus five years experience, the contractor may propose an individual with a minimum of ten years of prior experience in the areas cited.


We offer a comprehensive benefit package and a competitive salary, based upon experience. Please submit resume WITH salary requirements in MS Word format to atrice@bpsicorp.com and cbell@bpsicorp.com.
]]> 2009-11-17T14:59:54-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1470359334.html text 2009-11-17T14:59:54-05:00 <![CDATA[CABLE TECH NEEDED ASAP FOR DEMARC EXTENSION (Columbia, MD)]]> http://baltimore.craigslist.org/tch/1470025213.html
Tech needed to extend a demarc approximately 200-500+ ft to a kiosk in an area mall.

Must have own cable/materials and all necessary tools.

Must be available to start tomorrow morning.]]> 2009-11-17T12:05:41-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1470025213.html text 2009-11-17T12:05:41-05:00 <![CDATA[Order Clerk II (Entry Level) and (Journeyman Level) (Washington, DC)]]> http://baltimore.craigslist.org/tch/1469983110.html
Order Clerk II (Entry Level) or (Journeyman Level)

Location: Navy Yard, Washington, DC,

Background:
The Military Sealift Command’s Engineering Directorate supports the MSC Program Managers, who are responsible for all aspects of the maintenance, repair, alteration, and material readiness for a fleet of approximately 140 Government Owned Government Operated, Government Owned Contractor Operated and designated U.S. Navy vessels.

The scope of this contract is to provide data entry and data management support for utilizing MSC commodities and services contracts such as the MSC worldwide Paint, Lube Oil, Chemical, Fuel Oil and Lube Oil Handling Equipment, Lube Oil Testing and Analysis, Engineering and Surveyor Services for Vessel Classification and Inspection. Support provided by this contract includes data entry and management services using various MSC software applications, including Financial Management Information System (FMIS) (Oracle Financial), Oracle Discoverer, Corrective Maintenance Logistics System (CMLS), Navy Energy Utilization Report (NEURS), the Standard Procurement System (SPS) and Total Records Information Management (TRIM) system. The Government shall provide training as necessary to familiarize the contractor’s personnel with the aforementioned MSC contracts and MSC software applications.
Order Clerk II (Entry Level)

Requirements:
i) Order Clerk II: Ordering Clerk positions may be filled at either the entry level or journeyman level. The individuals proposed for these positions shall demonstrate the following minimum education and experience.

• Order Clerk II (Entry Level): Minimum of a high school diploma or GED and less than three years prior experience related to data entry and management.

• Order Clerk II (Journeyman Level): Minimum of a high school diploma or GED and three or more years prior experience related to data entry and management.


We offer a comprehensive benefit package and a competitive salary, based upon experience. Please submit resume WITH salary requirements in MS Word format to atrice@bpsicorp.com and cbell@bpsicorp.com.

]]> 2009-11-17T11:43:49-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://baltimore.craigslist.org/tch/1469983110.html text 2009-11-17T11:43:49-05:00